CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
August 08, 2022
Audio Is the Missing Piece in the Online Productivity Predicament
Audio is central to CX, especially in an increasingly virtual world. The lack of investment in audio technology is having a major impact on call center success and the well-being of agents. (Featured on SmartCustomerService.com.)
Required Reading: Strategies for Navigating the ‘Metail Economy’
Companies need to transform their businesses to thrive in the me-centric revolution.
CRM Across the Wire
Spitch Updates Its Portfolio
Spitch's latest enhancements include integration with company's virtual assistant technology and speech analytics with advanced reporting and business intelligence tools.
Kibo Releases Subscription Management
Kibo Subscriptions Management allows retailers to offer recurring subscriptions of products, curated boxes, and exclusive services.
LeanData Launches BookIt Appointment Scheduling App
With LeanData BookIt, website visitors can instantly schedule appointments with sales people.
eDesk Releases WhatsApp Business Integration
eDesk's integration will enable retailers to provide customer support on WhatsApp.
Algolia Launches Merchandising Suite
Algolia's Merchandising Suite uses real-time signals to drive product strategies.
Klaviyo Partners with Shopify
Klaviyo will now serve as the recommended email solution partner for Shopify Plus.
Sprout Social Adds Instagram Reels to Video Management Functionality
Sprout Social's latest integration helps companies publish and manage video content on Instagram.