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August 08, 2022


Audio Is the Missing Piece in the Online Productivity Predicament

Audio is central to CX, especially in an increasingly virtual world. The lack of investment in audio technology is having a major impact on call center success and the well-being of agents. (Featured on


Required Reading: Strategies for Navigating the ‘Metail Economy’

Companies need to transform their businesses to thrive in the me-centric revolution.

CRM Across the Wire

Spitch Updates Its Portfolio

Spitch's latest enhancements include integration with company's virtual assistant technology and speech analytics with advanced reporting and business intelligence tools.

Kibo Releases Subscription Management

Kibo Subscriptions Management allows retailers to offer recurring subscriptions of products, curated boxes, and exclusive services.

LeanData Launches BookIt Appointment Scheduling App

With LeanData BookIt, website visitors can instantly schedule appointments with sales people.

eDesk Releases WhatsApp Business Integration

eDesk's integration will enable retailers to provide customer support on WhatsApp.

Algolia Launches Merchandising Suite

Algolia's Merchandising Suite uses real-time signals to drive product strategies.

Klaviyo Partners with Shopify

Klaviyo will now serve as the recommended email solution partner for Shopify Plus.

Sprout Social Adds Instagram Reels to Video Management Functionality

Sprout Social's latest integration helps companies publish and manage video content on Instagram.