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August 13, 2008

CRM Featured Articles

BT Snaps Up Ribbit for $105 Million

Company executives insist the acquisition will only help accelerate voice automation innovation for the masses.

SAS Institute Gets Some Bright IDeaS

The analytics and statistical analysis powerhouse acquires an on-demand price optimization vendor -- and builds a new practice around it.

Perpetuating a Complete Agent Life Cycle

Aspect Software looks to close the loop with new e-learning and agent-hiring features in PerformanceEdge -- and delivers them as software-as-a-service.

The Power of Foresight: Top Companies Use Predictive Analytics

Better customer information leads to higher retention rates.

Consumers to Marketers: Get Real

eTail East '08: Consumers just want to buy from someone they can relate to.

Magazine Features

CRM Searches for Search

The technology to locate information may be readily available, but can CRM systems uncover their own buried treasure?


From Meltdown to Breakout

The financial services industry overhauls its customer service.

Why Would You Not Optimize?

The case for performing marketing optimization.

Pint of View

There's a Sucker Born Every Minute

The one from my birth-minute is no mystery.

Case Studies

Even Contact Centers Have Room for Improvement

France's Groupe b2s boosts productivity with Altitude Software.