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July 18, 2022

CRM Featured Articles

Netflix, with Microsoft, Changes Ad Plans

Netflix has named Microsoft as partner for a new ad-supported consumer subscription plan.

TikTok Launches Follow Me for SMBs

Follow Me is a free program to help small businesses get started on TikTok.


Why Customer Lifetime Value Is the Only True Way to Measure Success

The size of your customer base matters less than how well suited customers are to your products or services.

Essential Elements for Breaking Information Silos to Improve Customer Support

Data integration across customer support, customer success, and engineering helps everyone keep customers happy. (Featured on

CRM Across the Wire

8x8 Releases the 8x8 Connect Automation Builder

The 8x8 Connect Automation Builder is a no-code multichannel communications management solution.

Recurly Launches More Advanced Subscription Analytics

Recurly's subscription management and billing platform unlocks insights faster.

UserTesting Updates Human Insights Platform to Speed Access to Information

UserTesting has enhances its machine learning-powered post-test analysis and redesigned its Human Insights Platform.

Optimove Acquires Graphyte

Optimove acquires cloud-based personalization platform, Graphyte to create a one-stop, full-service multichannel marketing hub. 

Pindrop Partners with Odigo

Pindrop and Odigo partner to provide voice authentication and fraud detection technology to Odigo customers. (Featured on

Sitecore Launches Experience Manager Cloud (XM Cloud)

Sitecore XM Cloud is a cloud version of Sitecore's CMS.