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June 29, 2022
Who Really Cares About the Metaverse?
Most customers don't even know what the metaverse is yet, so don't rush in full-steam-ahead without doing your homework. (Featured on SmartCustomerService.com.)
The Key to Successful Composable Commerce? A PIM Solution
For retailers, switching to a composable commerce architecture can be a daunting task. But a good product information management (PIM) solution can help you manage, clean, and scale your product data across every existing and new channel.
Zenoti Lets Birds Barbershop Soar
Zenoti Marketing & Sales brings customers and revenue back to the salons.
CRM Across the Wire
Pricefx Launches Sales Compensation Capability
Pricefx's Hurricane product release now contains a Sales Compensation module to reduce commission overpayment and improve transparency.
AskNicely Launches Benchmark Program
AskNicely's Benchmark Program delivers an action plan to improve customer experience and revenue growth. (Featured on SmartCustomerService.com.)
SupportLogic Launches Agent Coaching and Evaluation (ACE)
SupportLogic's Agent Coaching and Evaluation is designed to offer greater manager productivity, enhanced employee engagement, and increased CSAT. (Featured on SmartCustomerService.com.)
Talkwalker Makes Its Brand Love Benchmarking Solution Available to Marketers
Talkwalker's Brand Love Benchmarking provides real-time measurement of customer passion, trust, and satisfaction.
Intermedia Launches Interaction Analytics
Intermedia Interaction Analytics helps businesses capture the voice of the customer, automating trend recognition of key words and phrases from daily customer interactions. (Featured on SpeechTechMag.com.)
Oracle Adds Agent Service to Cloud CX for Utilities
Oracle Agent Service combines Fusion CX and utility applications to improve customer service while boosting sales.
Zendesk to Be Acquired by Investor Group
An investor group led by Hellman & Friedman and Permira will acquire Zendesk for $10.2 billion.