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June 29, 2022


Who Really Cares About the Metaverse?

Most customers don't even know what the metaverse is yet, so don't rush in full-steam-ahead without doing your homework. (Featured on

The Key to Successful Composable Commerce? A PIM Solution

For retailers, switching to a composable commerce architecture can be a daunting task. But a good product information management (PIM) solution can help you manage, clean, and scale your product data across every existing and new channel.

Case Studies

Zenoti Lets Birds Barbershop Soar

Zenoti Marketing & Sales brings customers and revenue back to the salons.

CRM Across the Wire

Pricefx Launches Sales Compensation Capability

Pricefx's Hurricane product release now contains a Sales Compensation module to reduce commission overpayment and improve transparency.

AskNicely Launches Benchmark Program

AskNicely's Benchmark Program delivers an action plan to improve customer experience and revenue growth. (Featured on

SupportLogic Launches Agent Coaching and Evaluation (ACE)

SupportLogic's Agent Coaching and Evaluation is designed to offer greater manager productivity, enhanced employee engagement, and increased CSAT. (Featured on

Talkwalker Makes Its Brand Love Benchmarking Solution Available to Marketers

Talkwalker's Brand Love Benchmarking provides real-time measurement of customer passion, trust, and satisfaction.

Intermedia Launches Interaction Analytics

Intermedia Interaction Analytics helps businesses capture the voice of the customer, automating trend recognition of key words and phrases from daily customer interactions. (Featured on

Oracle Adds Agent Service to Cloud CX for Utilities

Oracle Agent Service combines Fusion CX and utility applications to improve customer service while boosting sales.

Zendesk to Be Acquired by Investor Group

An investor group led by Hellman & Friedman and Permira will acquire Zendesk for $10.2 billion.