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June 27, 2022
From Mad Men to the Metaverse: How Sales Enablement Automation Empowers Today’s Sellers
In an evolving market environment, organizations should embrace change rather than avoid it by adopting sales enablement automation that delivers the buying experience of the future.
How to Develop Productive Support Teams and Avoid Burnout
In an increasingly digitized world where customer expectations are high, companies must embrace and invest in technology to strike the balance between keeping their support teams efficient and their customers happy. (Featured on SmartCustomerService.com.)
Shoe Carnival Walks Away with Better Feedback
The shoe retailer is able to respond to issues faster with Verint solutions.
CRM Across the Wire
Klaviyo Introduces Klaviyo One
Klaviyo One is an integrated customer data platform and marketing automation engine for large companies.
Salesforce Launches Financial Services Solutions
Salesforce for Financial Services includes industry-targeted automation, artificial intelligence, and analytics.
Qualtrics and ServiceNow Partner on Qualtrics Embedded Insights
Qualtrics Embedded Insights gives a unified view of employee and customer experience and operational data. (Featured on SmartCustomerService.com.)
NICE Launches RPA 7.7
NICE RPA 7.7 innovations include web callouts, dashboards, and a connectivity watchdog. (Featured on SmartCustomerService.com.)
Intercom Launches SMS, Custom Actions, and Custom Objects
Intercom has launched two-way text messaging and bot-building capabilities. (Featured on SmartCustomerService.com.)
Litmus Adds Email Personalization Capabilities
Litmus has added capabilities to help boost personalization and increase efficiencies in workflow and creation.
Cogito Adds Product Capabilities and Integrations
Cogito's Real-Time Coaching and Guidance solution gets a major upgrade and greater flexibility. (Featured on SmartCustomerService.com.)