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June 22, 2022
Tips for Increasing Personalized Customer Service Without Compromising Privacy
Organizations must make data ethics a core component of their data management strategy. (Featured on SmartCustomerService.com.)
You Can’t Duck the Metaverse
And you shouldn't want to: This is where your customers will go next.
CRM Across the Wire
Gong Launches Gong Forecast
Gong Forecast uses AI to create sales forecasts based on real-time customer interactions.
Qualtrics Launches Quality Management
Qualtrics' Quality Management is a solution for measuring contact center performance to boost agent retention. (Featured on SmartCustomerService.com.)
CallMiner Introduces Combined Workforce Intelligence Capabilities
New and expanded features include call and screen recording, video playback, after-work automation, and quality forms to complement automated scoring. (Featured on SmartCustomerService.com.)
7.ai Enters CCaaS Market with Engagement Cloud
24]7.ai Engagement Cloud heralds the company's entry into the contact center as a service (CCaaS) space. (Featured on SmartCustomerService.com.)
Precisely Launches the Data Integrity Suite
Precisely's Data Integrity Suite will bring together seven modules for ensuring data quality.
Speedeon Launches AudienceMaker
Speedeon's AudienceMaker is a platform to help companies accelerate growth
AWS Adds Outbound, Case Management, and Bot Designer Capabilities into Connect
AWS has launched Amazon Connect Cases, Amazon Connect outbound campaigns, and Amazon Lex Automated Chatbot Designer as part of its Amazon Connect contact center suite. (Featured on SmartCustomerService.com.)