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June 22, 2022


Tips for Increasing Personalized Customer Service Without Compromising Privacy

Organizations must make data ethics a core component of their data management strategy. (Featured on

Customer Experience

You Can’t Duck the Metaverse

And you shouldn't want to: This is where your customers will go next.

CRM Across the Wire

Gong Launches Gong Forecast

Gong Forecast uses AI to create sales forecasts based on real-time customer interactions.

Qualtrics Launches Quality Management

Qualtrics' Quality Management is a solution for measuring contact center performance to boost agent retention. (Featured on

CallMiner Introduces Combined Workforce Intelligence Capabilities

New and expanded features include call and screen recording, video playback, after-work automation, and quality forms to complement automated scoring. (Featured on

[24] Enters CCaaS Market with Engagement Cloud

24] Engagement Cloud heralds the company's entry into the contact center as a service (CCaaS) space. (Featured on

Precisely Launches the Data Integrity Suite

Precisely's Data Integrity Suite will bring together seven modules for ensuring data quality.

Speedeon Launches AudienceMaker

Speedeon's AudienceMaker is a platform to help companies accelerate growth

AWS Adds Outbound, Case Management, and Bot Designer Capabilities into Connect

AWS has launched Amazon Connect Cases, Amazon Connect outbound campaigns, and Amazon Lex Automated Chatbot Designer as part of its Amazon Connect contact center suite. (Featured on