CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
June 15, 2022
The Right Digital Transformation Strategy is Critical for Field Service
Technology alone is not going to do much good when it comes to serving customer and employee needs. (Featured on SmartCustomerService.com.)
Voice Assistants Still Underutilized for Business
Despite widespread availability, companies and customers aren't interacting with them.
CRM Across the Wire
Neustar Launches Marketing and Analytics Clean Room
Neustar's Marketing and Analytics Clean Room provides a secure environment for data collaboration, audience targeting, and marketing analytics
Nametag Launches Customer Identification Solution
Backed by Multi-Factor Identity, Nametag's AI enables customer support teams to authenticate any customer in seconds.
CloudShare Integrates with HubSpot
CloudShare's customer engagement data can now be accessed directly from HubSpot's platform.
ASAPP Launches AutoCompose for Agent Messaging
ASAPP's AutoCompose offers agents suggested responses for digital customer messaging requests. (Featured on SmartCustomerService.com.)
Outreach Moves to AWS Marketplace
Outreach's sales execution platform is now available through the AWS Marketplace
LiveRamp Joins Salesforce AppExchange
LiveRamp on AppExchange enables customers to accelerate their digital transformation journeys and extend Salesforce Marketing Cloud Customer Data Platform (CDP).