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August 06, 2008
CRM Featured Articles
SoundBite Communications Sinks its Teeth into Collections Pain
The multichannel communications provider's offering has the potential to accelerate adoption of hosted solutions in this space, according to an analyst.
Service Providers Can't Define the Customer Experience
In a growing trend across all verticals, the latest Yankee Group study finds 50 percent of service providers cannot explain what the customer experience should be.
NetSuite Adds to CRM+
Marketing automation and knowledge management headline the company's latest list of enhancements, as well as those coming from its partners.
A New Equation for Contact Centers
Research from Aberdeen Group indicates customer satisfaction can only take place if agents meet an unmet consumer need in addition to resolving issues.
Assess Yourself Online
The key to maximizing e-learning.
You're nothing without your data -- so what are you doing to protect it?
Money Lying Around?
Targeted sales calls connect better with clients who invest more.