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June 08, 2022

Magazine Features

Tools Can Now Uncover Real-Time Customer Behavior

Companies can respond in real time when they know what customers will do in real time.

Viewpoints

Companies Can’t Afford to Leave Consumer Insights on the Table

Customer data hides valuable information to redirect product and service delivery and overall customer experiences. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Algolia Adds AI Models in Recommend Spring Release 2022

Algolia Recommend and Algolia Search gain artificial intelligence models governed by customer behavior and privacy.

Talkdesk Launches Retail Experience Cloud

Talkdesk Retail Experience Cloud is a customer service platform purpose built to unify the retail customer journey. (Featured on SmartCustomerService.com.)

Genesys Deepens Its Partnership with Zoom

06 Jun 2022

Genesys is now combining Zoom Phone and Genesys Cloud CX solution. (Featured on SmartCustomerService.com.)

Pindrop Adds Intelligence and Investigation Tools to Its Authentication and Fraud Prevention Platform 

06 Jun 2022

Pindrop's latest advancements provide deeper audio intelligence, improved fraud investigations and authentication policies, and enhanced operational efficiencies. (Featured on SpeechTechMag.com.)

Influencer Marketing Platform Market to Be Worth $24.1 Billion by 2025

06 Jun 2022

MarketsandMarkets foresees 32 percent CAGR for influencer marketing platforms over the next three years.

Global CDP Market to Hit $7.2 Billion by 2032

03 Jun 2022

Real-time and personalized engagement will drive customer data platform market growth of 14 percent CAGR through 2032, Fact.MR projects.

Forsta Launches Human Experience (HX) Partner Program

03 Jun 2022

Forsta's Human Experience Partner Program offers white-label customer experience offerings to market research agencies.