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June 08, 2022
Tools Can Now Uncover Real-Time Customer Behavior
Companies can respond in real time when they know what customers will do in real time.
Companies Can’t Afford to Leave Consumer Insights on the Table
Customer data hides valuable information to redirect product and service delivery and overall customer experiences. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Algolia Adds AI Models in Recommend Spring Release 2022
Algolia Recommend and Algolia Search gain artificial intelligence models governed by customer behavior and privacy.
Talkdesk Launches Retail Experience Cloud
Talkdesk Retail Experience Cloud is a customer service platform purpose built to unify the retail customer journey. (Featured on SmartCustomerService.com.)
Genesys Deepens Its Partnership with Zoom
Genesys is now combining Zoom Phone and Genesys Cloud CX solution. (Featured on SmartCustomerService.com.)
Pindrop Adds Intelligence and Investigation Tools to Its Authentication and Fraud Prevention Platform
Pindrop's latest advancements provide deeper audio intelligence, improved fraud investigations and authentication policies, and enhanced operational efficiencies. (Featured on SpeechTechMag.com.)
Influencer Marketing Platform Market to Be Worth $24.1 Billion by 2025
MarketsandMarkets foresees 32 percent CAGR for influencer marketing platforms over the next three years.
Global CDP Market to Hit $7.2 Billion by 2032
Real-time and personalized engagement will drive customer data platform market growth of 14 percent CAGR through 2032, Fact.MR projects.
Forsta Launches Human Experience (HX) Partner Program
Forsta's Human Experience Partner Program offers white-label customer experience offerings to market research agencies.