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August 04, 2008
CRM Featured Articles
Longwood Software's Access to Hot Assets
The vendor launches a new bookmarking solution for sales and marketing materials.
Omniture Extends Web Analytics to Mobile
With Web-enabled mobile devices on the rise, the company's mobile analytics will enhance its latest SiteCatalyst release.
Verizon Launches Hosted Speech Platform
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
Calling It Quits
Contact center agents are leaving in massive numbers -- attrition and absenteeism run rampant -- but there are ways to stem the tide.
10 Rules to Achieve Pricing Confidence
Understand and project your value.
Ignorance Is the Remedy du Jour
Too many companies are losing agents at an alarming rate, simply because they're often measuring, managing, and treating the wrong problems.