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March 14, 2022
CRM Featured Articles
Few Adults Consider Climate Impacts of Purchases
Forrester Research finds that only 32 percent of U.S. adults say climate change concerns affect purchase decisions.
10 GigCX Predictions for 2022
GigCX in some respects is better at customer service than traditional company agents in a contact center. (Featured on SmartCustomerService.com.)
How Augmented Reality Is Shaping the Future of In-Person Service
Augmented reality is enabling field service technicians around the world to work more efficiently, whether in the field or remote.
Gartner Urges Supplementing Surveys with Analytics
The primary goal should be to make customer data actionable.
CRM Across the Wire
InteractiveTel Acquires Marcom Technologies
The InteractiveTel-Marcom deal combines AI-driven customer interaction and call performance training solutions.
Adobe Adds to Target Personalization Engine
Adobe Target now powers personalization at scale in milliseconds.
PFL Partners with Iterable
The PFL-Iterable partnership enables joint customers to insert direct mail as an orchestrated step in the buyer journey.
Thumbtack Launches Front Desk Service
Thumbtack Front Desk is a concierge service for home service professionals.
Socialive Launches One-Click Audio Capture Automation
Socialive's new feature allows users to automatically extract and publish audio files from video content produced in Socialive with a single click.
Klaviyo Adds Features to Enhance Multichannel Communication
Klaviyo's customer platform now includes email, SMS, and signup form offerings.
AirSlate Launches signNow API
AirSlate's signNow API lets businesses integrate e-signature features into any application.