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March 09, 2022
5 Tips to Make Your Customer Service Digital-First
Phone is the most expensive customer service channel, so moving interactions to digital channels makes a lot of sense. (Featured on SmartCustomerService.com.)
Retailer CX Fails to Impress
The customer experience dip follows two years of gains, Forrester says. Plus: Five recommendations for how to fix it.
CRM Across the Wire
Observe.AI Launches Selective Redaction for Sensitive Data
Observe.AI's Selective Redaction blocks sensitive information from recorded customer conversations while maintaining the surrounding context.
Anodot Partners with Snowflake
Anodot and Snowflake's Data Cloud will power AI analytics and monitor business data.
Amplitude's Digital Optimization System Launches in AWS Marketplace
Amplitude in AWS Marketplace expands access to its product analytics solution.
Xandr and Scibids Partner
Xandr and Scibids partner to bring customizable, independent AI to paid digital media buyers.
System1 Acquires CouponFollow
System1's RAMP customer acquisition platform will help grow CouponFollow's coupon code search engine.
Sprout Social and Salesforce Partner
Partnership enables Salesforce customers to leverage Sprout's social media suite.
Bynder Acquires GatherContent
Bynder's acquisition of GatherContent adds collaborative workflow and editorial process capabilities to enable teams to manage the entire content creation and distribution lifecycle.