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March 09, 2022


5 Tips to Make Your Customer Service Digital-First

Phone is the most expensive customer service channel, so moving interactions to digital channels makes a lot of sense. (Featured on


Retailer CX Fails to Impress

The customer experience dip follows two years of gains, Forrester says. Plus: Five recommendations for how to fix it.

CRM Across the Wire

Observe.AI Launches Selective Redaction for Sensitive Data

Observe.AI's Selective Redaction blocks sensitive information from recorded customer conversations while maintaining the surrounding context.

Anodot Partners with Snowflake

Anodot and Snowflake's Data Cloud will power AI analytics and monitor business data.

Amplitude's Digital Optimization System Launches in AWS Marketplace

Amplitude in AWS Marketplace expands access to its product analytics solution.

Xandr and Scibids Partner

Xandr and Scibids partner to bring customizable, independent AI to paid digital media buyers.

System1 Acquires CouponFollow

System1's RAMP customer acquisition platform will help grow CouponFollow's coupon code search engine.

Sprout Social and Salesforce Partner

Partnership enables Salesforce customers to leverage Sprout's social media suite.

Bynder Acquires GatherContent

Bynder's acquisition of GatherContent adds collaborative workflow and editorial process capabilities to enable teams to manage the entire content creation and distribution lifecycle.