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February 28, 2022

CRM Featured Articles

Zoom Launches Zoom Contact Center

After a failed attempt to acquire Five9 last year, Zoom enters the cloud contact center market with a product of its own. (Featured on


Reinventing Customer Service with AI as a Growth Engine

Introducing artificial intelligence into the customer service process can lead to greater customer satisfaction, higher staff retention, and accelerated business growth. (Featured on

Case Studies

Ada Helps Tile Find 291 Percent ROI

The device tracking app provider is saving money and time with a chatbot.

CRM Across the Wire

Zappix Enhances Its Digital Patient Engagement Solution

Zappix has enhanced its Digital Patient Engagement solution with features to further improve patient outcomes, reduce administrative burdens, and transform patient experience. (Featured on

Calabrio Introduces Self-Scheduling Package

Calabrio's Self-Scheduling Package empowers agents with greater influence over work-life balance. (Featured on

Verisk Acquires Infutor 

Infutor will combine with Verisk's Jornaya to create Verisk Marketing Solutions

PossibleNOW Partners with TrustArc

Partnership will expand privacy and preference capabilities within TrustArc's and PossibleNOW's platforms.

Litmus Adds Email Personalization Capabilities

Litmus' new solutions provide more efficient email workflows and personalization.

LiveRamp Pairs with Adobe Advertising Cloud

Through this partnership, Adobe Advertising Cloud now supports LiveRamp's RampID.

SugarCRM Launches the SugarOutfitters Marketplace

SugarOutfitters Marketplace includes on-demand access to more than 200 SugarCRM add-on solutions.