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February 28, 2022
CRM Featured Articles
Zoom Launches Zoom Contact Center
After a failed attempt to acquire Five9 last year, Zoom enters the cloud contact center market with a product of its own. (Featured on SmartCustomerService.com.)
Reinventing Customer Service with AI as a Growth Engine
Introducing artificial intelligence into the customer service process can lead to greater customer satisfaction, higher staff retention, and accelerated business growth. (Featured on SmartCustomerService.com.)
Ada Helps Tile Find 291 Percent ROI
The device tracking app provider is saving money and time with a chatbot.
CRM Across the Wire
Zappix Enhances Its Digital Patient Engagement Solution
Zappix has enhanced its Digital Patient Engagement solution with features to further improve patient outcomes, reduce administrative burdens, and transform patient experience. (Featured on SmartCustomerService.com.)
Calabrio Introduces Self-Scheduling Package
Calabrio's Self-Scheduling Package empowers agents with greater influence over work-life balance. (Featured on SmartCustomerService.com.)
Verisk Acquires Infutor
Infutor will combine with Verisk's Jornaya to create Verisk Marketing Solutions
PossibleNOW Partners with TrustArc
Partnership will expand privacy and preference capabilities within TrustArc's and PossibleNOW's platforms.
Litmus Adds Email Personalization Capabilities
Litmus' new solutions provide more efficient email workflows and personalization.
LiveRamp Pairs with Adobe Advertising Cloud
Through this partnership, Adobe Advertising Cloud now supports LiveRamp's RampID.
SugarCRM Launches the SugarOutfitters Marketplace
SugarOutfitters Marketplace includes on-demand access to more than 200 SugarCRM add-on solutions.