CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

February 16, 2022


Customer Service Must Adapt to Expanded Touchpoints for Voice of the Customer Insight

Companies need to supplement traditional surveys with speech and text analytics. Featured on

Voice of the Customer

Beware Mediocre CX

Avoid distractions that suck the life from your customer experience programs.

CRM Across the Wire

RFPIO Acquires InHub

RFPIO acquired InHub to fortify its position in request management technology for financial services firms.

PCI Pal Partners with VoiceFoundry

Partnership with VoiceFoundry brings PCI Pal's payments solutions to TTEC customers.

LivePerson Adds AI Capabilities and Integrations to Conversational Cloud

LivePerson's Conversational Cloud now delivers advanced routing, self-learning, marketing and sales attribution, and e-commerce capabilities. and Threekit Partner on E-Commerce and Sales Solution

Partnership brings together's headless configuration engine and Threekit's product visualization tools.

Clearbit Launches Data Activation Platform for B2B Marketing

Clearbit's Data Activation Platform combines Clearbit's B2B data with real-time intelligence, audience targeting, and funnel optimization.

Mavenir Introduces Intelligent IoT Platform

Mavenir's Intelligent IoT Platform leverages AI for smarter analysis of data from IoT sensors.