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February 16, 2022
Customer Service Must Adapt to Expanded Touchpoints for Voice of the Customer Insight
Companies need to supplement traditional surveys with speech and text analytics. Featured on SmartCustomerService.com.)
Voice of the Customer
Beware Mediocre CX
Avoid distractions that suck the life from your customer experience programs.
CRM Across the Wire
RFPIO Acquires InHub
RFPIO acquired InHub to fortify its position in request management technology for financial services firms.
PCI Pal Partners with VoiceFoundry
Partnership with VoiceFoundry brings PCI Pal's payments solutions to TTEC customers.
LivePerson Adds AI Capabilities and Integrations to Conversational Cloud
LivePerson's Conversational Cloud now delivers advanced routing, self-learning, marketing and sales attribution, and e-commerce capabilities.
Logik.io and Threekit Partner on E-Commerce and Sales Solution
Partnership brings together Logik.io's headless configuration engine and Threekit's product visualization tools.
Clearbit Launches Data Activation Platform for B2B Marketing
Clearbit's Data Activation Platform combines Clearbit's B2B data with real-time intelligence, audience targeting, and funnel optimization.
Mavenir Introduces Intelligent IoT Platform
Mavenir's Intelligent IoT Platform leverages AI for smarter analysis of data from IoT sensors.