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February 14, 2022
CRM Featured Articles
Companies Pursuing Digital Transformation Gain Significantly, Even in Early Stages
87 percent of enterprises are pursuing digital transformation, but a new survey reveals progress and roadblocks to IT modernization.
Interaction Analytics: What’s Driving Adoption
IA solutions can identify the issues that are preventing good CX. (Featured on Speech Technology.)
The State of Sales Enablement: The Good, the Bad, and Everything In Between
Here's a look at the current state of sales enablement, how it works for organizations, where they run into complications, and everything else sales leaders need to know.
What Comes After Customer Mapping?
Construct and carry through on customer journeys from the customer perspective. (Featured on SmartCustomerService.com.)
CRM Across the Wire
VHT Adds Mindful to Genesys AppFoundry
VHT's Mindful queuing technology is now available to Genesys cloud contact center users. (Featured on SmartCustomerService.com.)
ZoomInfo Available to Government Agencies Through a GSA Contract
ZoomInfo can now offer its Data-as-a-Service platform to U.S. government agencies.
UserZoom Launches Live Interview
UserZoom's Live Interview automates many user research and feedback processes.
LinkedIn Launches Quarterly Updates to Sales Navigator
New features in LinkedIn Sales Navigator center around identifying and building relationships with buyers.
Piano Acquires SocialFlow
Piano acquires SocialFlow to connect social media strategies to customer journey orchestration.
Adobe Adds Mobile Capabilities to Journey Optimizer
Mobile capabilities within Adobe Journey Optimizer help companies design and share mobile messaging with customers.
Observe.AI Launches High-Volume Sales
Observe.AI's High-Volume Sales is a sales enablement tool that analyzes sales conversations.