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February 14, 2022

CRM Featured Articles

Companies Pursuing Digital Transformation Gain Significantly, Even in Early Stages

87 percent of enterprises are pursuing digital transformation, but a new survey reveals progress and roadblocks to IT modernization.

Interaction Analytics: What’s Driving Adoption

IA solutions can identify the issues that are preventing good CX. (Featured on Speech Technology.)

Viewpoints

The State of Sales Enablement: The Good, the Bad, and Everything In Between

Here's a look at the current state of sales enablement, how it works for organizations, where they run into complications, and everything else sales leaders need to know. 

What Comes After Customer Mapping?

Construct and carry through on customer journeys from the customer perspective. (Featured on SmartCustomerService.com.)

CRM Across the Wire

VHT Adds Mindful to Genesys AppFoundry

VHT's Mindful queuing technology is now available to Genesys cloud contact center users. (Featured on SmartCustomerService.com.)

ZoomInfo Available to Government Agencies Through a GSA Contract

ZoomInfo can now offer its Data-as-a-Service platform to U.S. government agencies.

UserZoom Launches Live Interview

UserZoom's Live Interview automates many user research and feedback processes.

LinkedIn Launches Quarterly Updates to Sales Navigator

New features in LinkedIn Sales Navigator center around identifying and building relationships with buyers.

Piano Acquires SocialFlow

Piano acquires SocialFlow to connect social media strategies to customer journey orchestration.

Adobe Adds Mobile Capabilities to Journey Optimizer

Mobile capabilities within Adobe Journey Optimizer help companies design and share mobile messaging with customers.

Observe.AI Launches High-Volume Sales

Observe.AI's High-Volume Sales is a sales enablement tool that analyzes sales conversations.