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February 09, 2022
CRM Featured Articles
Companies Embrace Outsourcers to Deal with COVID
Companies looking to transform their customer service operations should look to partners with digital-first capabilities, Avasant advises. (Featured on SmartCustomerService.com.)
4 Ways to Stay Ahead of the Customer Experience Transformation
Customer expectations have changed dramatically, but agility, personalization, messaging apps, and empathy can keep you in their hearts and minds. (Featured on SmartCustomerService.com.)
A Stepped Approach Is Key to Successful Chatbots
Consumers are disappointed by chatbots, but they don't have to be, Forrester Research finds.
CRM Across the Wire
Pega Launches Voice AI and Messaging AI
Pega's Voice AI and Messaging AI offer hands-free capabilities during live interactions in real time.
Tech Mahindra Partners with Yellow.ai
Tech Mahindra and Yellow.ai will work toward developing next-gen conversational-AI solutions.
Smart Communications and OneSpan Partner on E-Signature Integration
Smart Communications is integrating OneSpan Sign into its platform.
Validity Reinvents GridBuddy Connect
Validity's GridBuddy Connect now links to Salesforce, Microsoft Dynamics 365, and Zendesk to give sales pros a more complete, centralized view of their data.
ZoomInfo Launches MarketingOS, an ABM Platform
MarketingOS is an ABM platform for sales and marketing teams powered by ZoomInfo's B2B data.
Sundial Launches Transact and Custom
Sundial Transact is a consumer transaction data solution, and Sundial Custom is a no-code query and analysis tool.
Press Ganey to Acquire Forsta
Press Ganey will be able to uncover deeper insights for clients with Forsta's Human Experience (HX) technology.