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February 09, 2022

CRM Featured Articles

Companies Embrace Outsourcers to Deal with COVID

Companies looking to transform their customer service operations should look to partners with digital-first capabilities, Avasant advises. (Featured on


4 Ways to Stay Ahead of the Customer Experience Transformation

Customer expectations have changed dramatically, but agility, personalization, messaging apps, and empathy can keep you in their hearts and minds. (Featured on


A Stepped Approach Is Key to Successful Chatbots

Consumers are disappointed by chatbots, but they don't have to be, Forrester Research finds.

CRM Across the Wire

Pega Launches Voice AI and Messaging AI

Pega's Voice AI and Messaging AI offer hands-free capabilities during live interactions in real time.

Tech Mahindra Partners with

Tech Mahindra and will work toward developing next-gen conversational-AI solutions.

Smart Communications and OneSpan Partner on E-Signature Integration

Smart Communications is integrating OneSpan Sign into its platform.

Validity Reinvents GridBuddy Connect

Validity's GridBuddy Connect now links to Salesforce, Microsoft Dynamics 365, and Zendesk to give sales pros a more complete, centralized view of their data.

ZoomInfo Launches MarketingOS, an ABM Platform

MarketingOS is an ABM platform for sales and marketing teams powered by ZoomInfo's B2B data. 

Sundial Launches Transact and Custom

Sundial Transact is a consumer transaction data solution, and Sundial Custom is a no-code query and analysis tool.

Press Ganey to Acquire Forsta

Press Ganey will be able to uncover deeper insights for clients with Forsta's Human Experience (HX) technology.