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January 26, 2022

CRM Featured Articles

Video Is Key for Better Employee and Customer Experiences, Aragon Urges

In its latest report, Aragon says 2022 is the year to double down on enterprise video.

Viewpoints

5 Things To Think About Before Adding a Chatbot

Choosing the right chatbot for your business is no small task, so here are a few things to discuss with your team before proceeding. (Featured on SmartCustomerService.com.)

The New Role Product Marketing Plays in Content

Though leadership has its place, but here's what prospective customers always have time for: content that solves their problem.

CRM Across the Wire

Business Analytics Outsourcing Expected to Rise by Almost 14 Percent per Year

Future Market Insights expects the business analytics outsourcing services market to grow at a compound annual rate of 13.9 percent through 2031.

Alida Adds Capabilities in Winter 2022 Product Release

The enhanced Alida TXM platform optimizes customer, employee, product, and brand experiences. 

First Orion and Neustar Partner on Branded Calling and STIR/SHAKEN Call Authentication

Neustar and First Orion collaboration provides a unified solution to get calls answered.

ZoomInfo Partners with Google Cloud

Partnership enables customers to leverage insights at scale with ZoomInfo data-as-a-service and Google Cloud's cloud data warehouse services.

Translations.com Announces Certification of ServiceNow Integration

GlobalLink Connect for ServiceNow features new capabilities and workflows for translation projects.

3CLogic Adds SMS Capabilities to ServiceNow Solution

Two-way SMS, advanced text routing, and integrated reporting features join 3CLogic's ServiceNow portfolio.

Open Influence Launches Go Prism Social Media Marketing Tool

Open Influence's Go Prism is a self-serve social media influencer marketing and insights platform.