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January 12, 2022
Keep Agent Morale High Through AI/Automation
Contact center managers can use the latest technology, like automation tools and AI, to better support their teams and create a more positive experience for both agents and customers. (Featured on SmartCustomerService.com.)
The Tipping Point
Front-Office Transformation: The Key to CRM Execution
You have to make sure everyone is on the same team (including your customers).
CRM Across the Wire
FullContact and Lotame Partner on Data Onboarding
Partnership integrates FullContact's Identity Graph with Lotame Panorama ID.
Bambuser Partners with Placewise
Bambuser and Placewise partner to offer a complete solution for e-commerce and live video shopping in shopping centers.
Redtail Updates Its Speak Product
Redtail Speak provides a compliant and personalized texting/chat solution with more built-in tools to drive communication efficiencies.
Vendasta Acquires MatchCraft
Deal unites MatchCraft's ad tech platform with Vendasta's martech platform and marketplace of products.
Cloudinary Acquires Indivio
Cloudinary adds video creation automation to its media experience platform with its Indivio acquisition.
Cloudapps Launches Sensai, an AI Sales Predictions Platform
Cloudapps' Sensai uses artificial intelligence to inform sales reps' next-best actions and predict outcomes.
Gainsight Acquires Community Software Provider inSided
Gainsight's acquisition of inSided will yield a single solution that leverages community-led and product-led growth to drive net revenue retention at scale.