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January 03, 2022
Why HX Is Critical to Weathering Widespread Labor Shortages
The Great Resignation can be mitigated by listening to customers and employees to pinpoint areas where workplace culture is less than ideal. (Featured on SmartCustomerService.com.)
Plante Moran Builds a Wealth of Engagement with ON24 Target
The financial firm maintains customer contact with the online events platform.
CRM Across the Wire
Cantaloupe Partners with HIVERY and Adds AI to Seed
The Cantaloupe-HIVERY integration will enhance machine merchandising decisions for retailers.
Digital Transformation to Continue Strong Growth Path
MarketsandMarkets sees the worldwide market for digital transformation topping $1.25 trillion by 2026.
Chatbots Show Huge Growth Potential
IMARC Group sees the worldwide chatbot market growing by around 25 percent per year through 2026.
Teleperformance Acquires Senture
Senture acquisition strengthens Teleperformance's position in government services. (Featured on SmartCustomerService.com.)