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December 27, 2021


Chief Customer Officers Create a Unified Approach to the Customer

A chief customer officer can keep all departments grounded in customer-centricity.

CRM Across the Wire

ZENVIA to Acquire Movidesk

The transaction will add a customer service tool with 75 performance indicators to the communication platform

LiveVox Partners with PlanetOne

PlanetOne and LiveVox together bring a performance-driven, blended omnichannel contact center solution to more channel partners nationwide. (Featured on

Medallia Integrates Stella Connect with Snappy Gifts

Medallia's partnership with Snappy Gifts helps customers and companies reward customer service agents. (Featured on

Mastercard to Acquire Dynamic Yield

Mastercard is acquiring Dynamic Yield, McDonald's personalization platform.

Optimizely Launches Integrated B2B Commerce & Content Cloud 

Integration enables businesses to optimize digital experiences across audiences and improve collaboration for marketers.