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December 27, 2021
Chief Customer Officers Create a Unified Approach to the Customer
A chief customer officer can keep all departments grounded in customer-centricity.
CRM Across the Wire
ZENVIA to Acquire Movidesk
The transaction will add a customer service tool with 75 performance indicators to the communication platform
LiveVox Partners with PlanetOne
PlanetOne and LiveVox together bring a performance-driven, blended omnichannel contact center solution to more channel partners nationwide. (Featured on SmartCustomerService.com.)
Medallia Integrates Stella Connect with Snappy Gifts
Medallia's partnership with Snappy Gifts helps customers and companies reward customer service agents. (Featured on SmartCustomerService.com.)
Mastercard to Acquire Dynamic Yield
Mastercard is acquiring Dynamic Yield, McDonald's personalization platform.
Optimizely Launches Integrated B2B Commerce & Content Cloud
Integration enables businesses to optimize digital experiences across audiences and improve collaboration for marketers.