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December 22, 2021


4 Ways AI Can Improve the Customer Service Agent Experience

It's more important than ever for companies to improve the agent experience to reduce turnover going into 2022. Recent advancements in artificial intelligence could help.

The Tipping Point

Front-Office Transformation: The Key to CRM Execution

You have to make sure everyone is on the same team (including your customers).

CRM Across the Wire

European CX Outsourcing Sees a Boost, Frost & Sullivan Finds

Increasing focus on advancing digital customer experience transformation is growing the European outsourcing industry, according to the analyst firm.

RapidScale Achieves PCI Certification

RapidScale's PCI certification validates is efforts to maintain cardholder security requirements for customers.

Snapcommerce Launches Snapshop

Snapcommerce's Snapshop expand access to consumer savings for mobile shoppers.

Gupshup Launches WhatsApp Commerce Solution

Gupshup's new commerce solution enables businesses to create digital storefronts on WhatsApp.

PCI Pal Integrates with Talkdesk

PCI Pal is providing secure payment processing solutions for Talkdesk customers. (Featured on

ENACOMM Partners with PCSU

ENACOMM and PSCU are bringing prepaid mobile apps and websites to credit unions.

ForgeRock Adds Themed User Journeys and Organizations to its  Identity Cloud Platform

Themed User Journeys and Organizations are ForgeRock's newest customer identity features.