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December 15, 2021
CRM Featured Articles
ISG Sees Intensifying U.S. Demand for Analytics
ISG reports that companies are using data analytics services and platforms in holistic strategies to help all employees gain insights for business results.
Contact Center Workplaces Are in the Midst of a Renaissance
Companies that want to hire and retain great agents must listen and respond to their needs and create a more flexible and engaging work environment.
CRM Is Key to E-Commerce Marketplace Success
Relationship building and maintenance are every bit as important for marketplace operators and vendors as they are for traditional retail and e-commerce sellers.
CRM Across the Wire
Dynata Acquires Optimus Analytics
Dynata is enhancing capabilities for audience discovery and advertising implementation with its acquisition of Optimus Analytics.
eGain Knowledge Hub Now Available on Five9 CX Marketplace
eGain has embedded its Knowledge Hub within Five9 Agent Desktop Plus.
Okta Joins the OpenID Foundation Board
Okta and AuthO deepen their commitment to the OpenID Foundation's push for open identity standards.
BrandMaker Concludes Allocadia and Hive9 Acquisitions
Allocadia and Hive9 acquisitions enable BrandMaker to offer a complete marketing operations suite.
Forsta Partners with Phebi.ai for Voice Analysis
Partnership adds Phebi.ai's voice tech and nonconscious emotion analysis to Forsta's customer insights technology platform.
Glia and Clinc Partner
Clinc integrates virtual banking assistant into Glia's Digital Customer Service platform. (Featured on SmartCustomerService.com.)
7.ai Enhances the 7.ai Engagement Cloud
Enhancements to the 7.ai Engagement Cloud include new AI capabilities, workflows, and user interfaces. (Featured on SmartCustomerService.com.)