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November 29, 2021
CX and Data: The Perfect Partnership
Customer experience has been taken to a new level by the connected society, and the companies that understand how and why data is impactful will be the ones that succeed. (Featured on SmartCustomerService.com.)
CRM Across the Wire
AudiencePoint Updates ListFit on Salesforce AppExchange
Users of AudiencePoint's ListFit can now benefit from deeper insight into subscriber engagement patterns.
Medallia Acquires Fields Healthcare Research
Medallia's acquisition of Fields Healthcare Research will help practitioners capture real-time patient information and feedback.
Sprout Social Integrates with Yelp
Sprout Social enhances review management capabilities with Yelp integration.
TV Analytics Market to Be Worth $4.2 Billion by 2023
Research firm MarketsandMarkets expects the TV analytics market to grow 17.4 percent for the next few years.
First Orion Collaborates with NICE CXone
First Orion and NICE CXone are teaming up to offer branded calling solutions and call authentication.
Sendoso Integrates Square's Give and Get Local Directory
The Sendoso-Square partnership unlocks local e-gifting on the Sendoso platform.
Square Launches Square Photo Studio App
Square Photo Studio lets businesses take professional product photos to share with consumers in catalogs and online stores.