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November 29, 2021

Viewpoints

CX and Data: The Perfect Partnership

Customer experience has been taken to a new level by the connected society, and the companies that understand how and why data is impactful will be the ones that succeed. (Featured on SmartCustomerService.com.)

CRM Across the Wire

AudiencePoint Updates ListFit on Salesforce AppExchange

Users of AudiencePoint's ListFit can now benefit from deeper insight into subscriber engagement patterns.

Medallia Acquires Fields Healthcare Research

Medallia's acquisition of Fields Healthcare Research will help practitioners capture real-time patient information and feedback.

Sprout Social Integrates with Yelp

Sprout Social enhances review management capabilities with Yelp integration.

TV Analytics Market to Be Worth $4.2 Billion by 2023

Research firm MarketsandMarkets expects the TV analytics market to grow 17.4 percent for the next few years.

First Orion Collaborates with NICE CXone

First Orion and NICE CXone are teaming up to offer branded calling solutions and call authentication.

Sendoso Integrates Square's Give and Get Local Directory

The Sendoso-Square partnership unlocks local e-gifting on the Sendoso platform.

Square Launches Square Photo Studio App

Square Photo Studio lets businesses take professional product photos to share with consumers in catalogs and online stores.