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November 17, 2021

CRM Featured Articles

Modern KM Needs Both Man and Machine, KM World Connect Speakers Maintain

Corporate knowledge should blend technology with human intuition and experiences, Jay Liebowitz contends during KM World Connect's opening keynote.


Sales Teams Need to Work Smarter, Not Harder

Identify the roles that require access to key data to help reduce reporting and boost insights for operational decision making and performance.

CRM Across the Wire

Bizzabo Acquires Klik

Bizzabo's acquisition of Klik expands the Event Experience OS.

Afiniti Integrates Enterprise Behavioral Pairing With Genesys Multicloud CX 

Afiniti's Enterprise Behavioral Pairing within Genesys Multicloud CX will help companies match customers with the best agents to handle their requests.

Yelp Launches Seasonal Spotlight Ads and Sponsored Collections

Yelp's new ad products help national advertisers connect at the local level and capitalize on seasonal campaigns.

Wildfire Systems Launches the Couponator

Wildfire's Couponator automatically finds online coupons and applies them at checkout.

Qualtrics Moves to the AWS Cloud

Qualtrics has chosen AWS as its preferred cloud provider, while Amazon will turn to Qualtrics for managing customer and employee feedback.

Genesys and Google Cloud Expand Partnership

Genesys brings the Genesys Multicloud CX solution to Google Cloud and deepens its integration with Google Cloud Contact Center AI, BigQuery, and Kubernetes Engine. (Featured on

SoGoSurvey Launches Version 28.0

With SoGoSurvey 28.0, companies can take advantage of predictive analytics.