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November 17, 2021
CRM Featured Articles
Modern KM Needs Both Man and Machine, KM World Connect Speakers Maintain
Corporate knowledge should blend technology with human intuition and experiences, Jay Liebowitz contends during KM World Connect's opening keynote.
Sales Teams Need to Work Smarter, Not Harder
Identify the roles that require access to key data to help reduce reporting and boost insights for operational decision making and performance.
CRM Across the Wire
Bizzabo Acquires Klik
Bizzabo's acquisition of Klik expands the Event Experience OS.
Afiniti Integrates Enterprise Behavioral Pairing With Genesys Multicloud CX
Afiniti's Enterprise Behavioral Pairing within Genesys Multicloud CX will help companies match customers with the best agents to handle their requests.
Yelp Launches Seasonal Spotlight Ads and Sponsored Collections
Yelp's new ad products help national advertisers connect at the local level and capitalize on seasonal campaigns.
Wildfire Systems Launches the Couponator
Wildfire's Couponator automatically finds online coupons and applies them at checkout.
Qualtrics Moves to the AWS Cloud
Qualtrics has chosen AWS as its preferred cloud provider, while Amazon will turn to Qualtrics for managing customer and employee feedback.
Genesys and Google Cloud Expand Partnership
Genesys brings the Genesys Multicloud CX solution to Google Cloud and deepens its integration with Google Cloud Contact Center AI, BigQuery, and Kubernetes Engine. (Featured on SmartCustomerService.com.)
SoGoSurvey Launches Version 28.0
With SoGoSurvey 28.0, companies can take advantage of predictive analytics.