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November 15, 2021

CRM Featured Articles

Contact Center Software Market to Hit $75.5 Billion by 2026

MarketsandMarkets expects the global market for contact center software to grow at a compound annual rate of 20.9 percent for the next five years. (Featured on


Forget User Experience—Marketers Should Focus on Human Experience

Fostering engagement means marketers need to think about their audience as humans, not just as users, setting the brand apart from others by focusing on the aspirations and emotions behind decisions.


China Imposes New Data Privacy Regulations

The Personal Information Protection Law requires express consumer consent for all data collection and use.

CRM Across the Wire

Freshworks Launches Freshstack for Startups

Freshstack is a startup-oriented CRM suite with support, sales, and marketing functionality.

Litmus Acquires Kickdynamic

Litmus has added highly personalized, AI-driven content recommendations to its email marketing suite with its Kickdynamic acquisition.

Kustomer Adds Self-Service, Chatbot, Social CX, and SMS Features

Kustomer's new features enable businesses to communicate proactively and deliver more personalized customer experiences across additional channels. (Featured on

VanillaSoft Strengthens Integrations with Salesforce, Zapier, Chorus

Integrations offer seamless access to functionality within the VanillaSoft platform.

Sprinklr Introduces AI Studio

With Sprinklr s AI Studio, companies can harness artificial intelligence for categorizing messages and brand disambiguation.

Fonative Launches Real Recipient SMS

Fonative's Real Recipient SMS facilitates secure delivery of text messages to the intended party.