CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
November 15, 2021
CRM Featured Articles
Contact Center Software Market to Hit $75.5 Billion by 2026
MarketsandMarkets expects the global market for contact center software to grow at a compound annual rate of 20.9 percent for the next five years. (Featured on SmartCustomerService.com.)
Forget User Experience—Marketers Should Focus on Human Experience
Fostering engagement means marketers need to think about their audience as humans, not just as users, setting the brand apart from others by focusing on the aspirations and emotions behind decisions.
China Imposes New Data Privacy Regulations
The Personal Information Protection Law requires express consumer consent for all data collection and use.
CRM Across the Wire
Freshworks Launches Freshstack for Startups
Freshstack is a startup-oriented CRM suite with support, sales, and marketing functionality.
Litmus Acquires Kickdynamic
Litmus has added highly personalized, AI-driven content recommendations to its email marketing suite with its Kickdynamic acquisition.
Kustomer Adds Self-Service, Chatbot, Social CX, and SMS Features
Kustomer's new features enable businesses to communicate proactively and deliver more personalized customer experiences across additional channels. (Featured on SmartCustomerService.com.)
VanillaSoft Strengthens Integrations with Salesforce, Zapier, Chorus
Integrations offer seamless access to functionality within the VanillaSoft platform.
Sprinklr Introduces AI Studio
With Sprinklr s AI Studio, companies can harness artificial intelligence for categorizing messages and brand disambiguation.
Fonative Launches Real Recipient SMS
Fonative's Real Recipient SMS facilitates secure delivery of text messages to the intended party.