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November 01, 2021
CRM Featured Articles
Zendesk Acquires Momentive
Zendesk is acquiring Momentive and its SurveyMonkey platform in a stock transaction worth about $4 billion.
Better Customer Experiences Make a Bigger Impact Than You Might Think
Companies that offer too-complicated experiences to customers could be leaving a lot of revenue on the table.
Five Tips for Customer Success
These customer success techniques will help you understand your customers' wants and needs. (Featured on SmartCustomerService.com.)
No More Excuses: Be Mobile or Be Disrupted
One thing we've learned during the pandemic: Having a mobile presence has become imperative for business survival.
CRM Across the Wire
NICE Launches CXone Fall 2021 Release
NICE CXone's Fal 2021 release accelerates CX digital transformation with new integrated intelligent self-service and Enlighten AI-powered agent engagement solutions. (Featured on SmartCustomerService.com.)
Salesforce Adds to Field Service
Salesforce adds more scheduling, workflow, and video sharing capabilities to Field Service.
PagerDuty Updates Customer Service Application for Salesforce Service Cloud
PagerDuty upgrades bring real-time service status to customer service agents on critical, customer-impacting incidents.
Terminus Offers Free Data Audits
Terminus' free audit analyzes CRM data with a 60-point inspection to uncover data inaccuracies, incomplete account and contact information, and new buying committees.
Acquia Builds Out Digital Experience Platform (DXP)
New products and features in Acquia's DXP accelerate development and optimization of composable digital experiences for marketers.
Khoros Integrates with Amazon Connect
Khoros' integration with Amazon Connect allows contact centers to unify and orchestrate customer engagement from digital voice to chat, SMS, social, and self-service through a single pane of glass. (Featured on SmartCustomerService.com.)
LivePerson Acquires VoiceBase and Tenfold
LivePerson's acquisitions of VoiceBase and Tenfold will yield a unified, integrated voice and conversational AI system. (Featured on SmartCustomerService.com.)