CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

October 18, 2021

CRM Featured Articles

A Small Group of Marketers Are Thriving Despite Constant Market Disruption, Accenture Finds

Accenture research finds certain marketing organizations are outperforming their peers in revenue growth, profitability, and customer satisfaction.


What to Do When Being Customer-Centered Meets Technical Challenges

It would be nice if customers never needed support, but when they do, an integrated customer service center can go a long way. (Featured on

Customer Experience

Long-Term Customer Loyalty Is Long Gone

Having the best product or service is not enough; loyalty pros need to focus on other factors.

CRM Across the Wire

UserTesting Adds Features to Its Human Insight Platform

Latest innovations in the UserTesting platform include instant insight, path filter, an expansion of intent path, preview for mobile, and more.

RRD Launches DX Attune

DX Attune by RRD connects online and offline customer journeys.

VHT Acquires Survey Dynamix

VHT's acquisition of Survey Dynamix enhances VHT's Mindful customer callback capabilities by adding real-time customer surveys to its suite of customer experience (CX) services.

Cyara Introduces LiveVQ

Cyara's LiveVQ offers real-time voice quality monitoring and diagnostics for at-home and remote agents. 

Acxiom Partners with Adobe

Acxiom Real Identity has been integrated with Adobe Experience Platform.

Quiq Launches Conversational Commerce Payments and Conversational Surveys

Quiq's Commerce Payments allow transactions while chatting on SMS, web chat, and other channels; Surveys inform retailers with a multichannel, real-time customer feedback loop.