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October 11, 2021


How AI Can Change the Course of the Great Resignation in Contact Centers

Artificial intelligence provides the tools to make customer service a more satisfying career. (Featured on

Email’s Biggest Value for Marketers? Consumer Identifier

Email addresses are persistent across time and location, structurally unique, and, above all else, an accepted form of digital currency by consumers, advertisers, and publishers.


Six Technologies to Drive New Customer Acquisition and Growth

Gartner identifies the most influential technologies and trends for digital marketing.

CRM Across the Wire

Neustar Launches Optimizer for Marketing

Neustar Optimizer is a closed-loop marketing optimization and consumer insights platform.

Sharpen Launches OmniOut

Sharpen's OmniOut is an agentless outbound communication tool for proactive customer and prospect outreach.

NovelVox Introduces Agent Desktop for Cisco Webex Contact Centers

NovelVox's agent desktop for Cisco Webex provides a single pane of glass for customer interactions. (Featured on SmartCustomerService,com.)

NICE Launches Customer Experience Interactions (CXi)

NICE CXi aligns critical components of the NICE CXone cloud contact center suite.

Genesys Acquires Pointillist and

Genesys has agreed to acquire Pointillist and to enhance its offerings and transform customer and employee experiences across marketing, sales, and service.

Plivo Launches Contacto, a Contact Center-as-a-Service Platform

Plivo's Contacto CCaaS solution is geared toward omnichannel, mobile-first customer interactions.