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October 11, 2021
How AI Can Change the Course of the Great Resignation in Contact Centers
Artificial intelligence provides the tools to make customer service a more satisfying career. (Featured on SmartCustomerService.com.)
Email’s Biggest Value for Marketers? Consumer Identifier
Email addresses are persistent across time and location, structurally unique, and, above all else, an accepted form of digital currency by consumers, advertisers, and publishers.
Six Technologies to Drive New Customer Acquisition and Growth
Gartner identifies the most influential technologies and trends for digital marketing.
CRM Across the Wire
Neustar Launches Optimizer for Marketing
Neustar Optimizer is a closed-loop marketing optimization and consumer insights platform.
Sharpen Launches OmniOut
Sharpen's OmniOut is an agentless outbound communication tool for proactive customer and prospect outreach.
NovelVox Introduces Agent Desktop for Cisco Webex Contact Centers
NovelVox's agent desktop for Cisco Webex provides a single pane of glass for customer interactions. (Featured on SmartCustomerService,com.)
NICE Launches Customer Experience Interactions (CXi)
NICE CXi aligns critical components of the NICE CXone cloud contact center suite.
Genesys Acquires Pointillist and Exceed.ai
Genesys has agreed to acquire Pointillist and Exceed.ai to enhance its offerings and transform customer and employee experiences across marketing, sales, and service.
Plivo Launches Contacto, a Contact Center-as-a-Service Platform
Plivo's Contacto CCaaS solution is geared toward omnichannel, mobile-first customer interactions.