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October 06, 2021
CRM Featured Articles
Frost & Sullivan Urges Retailers to Build Loyalty with Customer Data
Voice of the customer data offers retailers deep insights into customer behavior and preferences, Frost & Sullivan notes in a report.
4 Steps to Move Toward Real Empathy in Your Customer Service
Empathy matters when dealing with customers today, and here's how to incorporate it into your operations. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Sprinkler Adds AI and Automation to Modern Care
The next generation of Sprinklr's Modern Care omnichannel customer service solution features conversational AI, chatbots, video calling, and a customer community portal.
Talkdesk Launches Citizen Engagement
Talkdesk Citizen Engagement enables state and local governments to streamline benefits administration and proactively communicate with constituents.
ZoomInfo Launches Data Passport
ZoomInfo Data Passport unlocks regional and global data on companies and contacts around the world.
Aurea Software Revives InsideSales Brand, Retires XANT
Aurea is bringing back the InsideSales brand.
Validity Launches V Release of DemandTools
Validity's DemandTools V release offers new assessment capabilities and user interface improvements.
Invoca Adds to Its Conversational AI
New features include outbound call support, lost sales recovery, transcript search, and a no-code integration library.