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October 06, 2021

CRM Featured Articles

Frost & Sullivan Urges Retailers to Build Loyalty with Customer Data

Voice of the customer data offers retailers deep insights into customer behavior and preferences, Frost & Sullivan notes in a report.

Viewpoints

4 Steps to Move Toward Real Empathy in Your Customer Service

Empathy matters when dealing with customers today, and here's how to incorporate it into your operations. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Sprinkler Adds AI and Automation to Modern Care

The next generation of Sprinklr's Modern Care omnichannel customer service solution features conversational AI, chatbots, video calling, and a customer community portal.

Talkdesk Launches Citizen Engagement

Talkdesk Citizen Engagement enables state and local governments to streamline benefits administration and proactively communicate with constituents.

ZoomInfo Launches Data Passport

ZoomInfo Data Passport unlocks regional and global data on companies and contacts around the world.

Aurea Software Revives InsideSales Brand, Retires XANT

Aurea is bringing back the InsideSales brand.

Validity Launches V Release of DemandTools

Validity's DemandTools V release offers new assessment capabilities and user interface improvements.

Invoca Adds to Its Conversational AI

New features include outbound call support, lost sales recovery, transcript search, and a no-code integration library.