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September 29, 2021

CRM Featured Articles

Customers Seek Comfort in This Year's Loyalty Leaders, Brand Keys Finds

Brand Keys Loyalty Leaders 2021 List shows consumers want a return to normalcy after 18 months of COVID turmoil.


Immersive Technology Is Helping Manufacturers Improve Training, Staffing, and Field Service

Now is the time for companies to start investing in virtual and augmented reality and similar technologies. (Featured on


Three Steps for Managing Customer Risks with Subscription Selling

Companies need to add a subscription readiness dimension to customer segmentation and coverage tiers.

CRM Across the Wire

Amperity Launches Version 4.0 of Its CDP

Amperity 4.0 accelerates the use of first-party customer data across systems.

Talkdesk Introduces Business Phone System Natively Built on a Cloud Contact Center Platform

Talkdesk Phone unifies collaboration and contact center applications on one platform. (Featured on

CallMiner Combines Conversation Analytics with Microsoft Azure Speech to Text

Integration lets Microsoft Azure Speech to Text users procure and deploy CallMiner as an out-of-the-box solution. (Featured on

Vonage Launches AI Virtual Assistant for Its UCaaS Solution

Vonage AI Virtual Assistant provides a conversational interface for voice-enabled customer self-service. (Featured on

Rybbon Integrates with Medallia Experience Cloud

Rybbon for Medallia lets users pair Rybbon rewards with Medallia surveys.

L-Soft Releases LISTSERV Maestro 10.0

L-Soft's LISTSERV Maestro 10.0 includes several data privacy options, including full control over which metrics to track and how much personally identifiable information to collect.

AWS Adds Capabilities to Amazon Connect

Amazon Connect Wisdom, Connect Voice ID, and automated outbound communications for calls, texts, and emails are available to contact centers in the latest Amazon Connect updates. (Featured on