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September 29, 2021
CRM Featured Articles
Customers Seek Comfort in This Year's Loyalty Leaders, Brand Keys Finds
Brand Keys Loyalty Leaders 2021 List shows consumers want a return to normalcy after 18 months of COVID turmoil.
Immersive Technology Is Helping Manufacturers Improve Training, Staffing, and Field Service
Now is the time for companies to start investing in virtual and augmented reality and similar technologies. (Featured on SmartCustomerService.com.)
Three Steps for Managing Customer Risks with Subscription Selling
Companies need to add a subscription readiness dimension to customer segmentation and coverage tiers.
CRM Across the Wire
Amperity Launches Version 4.0 of Its CDP
Amperity 4.0 accelerates the use of first-party customer data across systems.
Talkdesk Introduces Business Phone System Natively Built on a Cloud Contact Center Platform
Talkdesk Phone unifies collaboration and contact center applications on one platform. (Featured on SmartCustomerService.com.)
CallMiner Combines Conversation Analytics with Microsoft Azure Speech to Text
Integration lets Microsoft Azure Speech to Text users procure and deploy CallMiner as an out-of-the-box solution. (Featured on SmartCustomerService.com.)
Vonage Launches AI Virtual Assistant for Its UCaaS Solution
Vonage AI Virtual Assistant provides a conversational interface for voice-enabled customer self-service. (Featured on SmartCustomerService.com.)
Rybbon Integrates with Medallia Experience Cloud
Rybbon for Medallia lets users pair Rybbon rewards with Medallia surveys.
L-Soft Releases LISTSERV Maestro 10.0
L-Soft's LISTSERV Maestro 10.0 includes several data privacy options, including full control over which metrics to track and how much personally identifiable information to collect.
AWS Adds Capabilities to Amazon Connect
Amazon Connect Wisdom, Connect Voice ID, and automated outbound communications for calls, texts, and emails are available to contact centers in the latest Amazon Connect updates. (Featured on SmartCustomerService.com.)