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September 27, 2021
CRM Featured Articles
Leaders in Cloud Adoption Achieve 10 Times Greater ROI, Wipro Finds
Research by consulting firm Wipro found that cloud solutions are being used more for revenue and profitability than for cost savings and agility.
How Customer Data Can Help Companies Spur Innovation
Contact centers are about a lot more than customer experiences; the data they provide is invaluable. (Featured on SmartCustomerService.com.)
‘Reimagined’ Consumers Have New Priorities
Accenture finds that post-COVID consumers value different things.
CRM Across the Wire
Airship Launches Preference Center
Airship Preference Center gives marketers full control over customer opt-ins and consent.
C3 AI Launches C3 AI Data Vision
C3 AI Data Vision provides AI-powered knowledge graphs and deeper insights.
Dialpad Updates Its App on Salesforce AppExchange
Dialpad users can now launch communications apps directly within Salesforce Sales Cloud and Salesforce Service Cloud.
Customer Communications Management Market to Be Worth $2.2 Billion by 2026
MarketsandMarkets expects the customer communications management market to nearly double in the next five years.
Emplifi Acquires Go Instore
Emplifi's acquisition of live commerce software pioneer Go Instore will help companies connect in-store and online experiences.
Insightly Launches Insightly Service
Insightly Service is a customer service and support ticketing application.