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July 02, 2008
CRM Featured Articles
Customer Service for the Web 2.0 World
Helpstream's new Summer 2008 release looks to move beyond traditional knowledge management; one pundit believes the company "has done it better than anyone."
Mindjet Connect Allows Users to See the Big Picture
The company's nonlinear, collaborative workspace product brings visualization to customer relationships and business projects.
Keep Your Home Agents on Task, Virtually
West at Home says its new Locked-Down Desktop Security Environment will help a company manage its at-home reps through each agent's own computer.
Jumping Into the SaaS Pool
It's no longer a matter of just testing the waters: Large enterprises are making a splash with software-as-a-service CRM.
The Invisible Hand
The real liaison in a dot-com world.
This Is Not Your Father’s CRM Industry
Many companies are already seeing the ownership, or control, of their customer relationships shift toward the customer.