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September 01, 2021
Stop Empowering Your Agents
Enabling agents to cross-sell and upsell or move to other channels needs the proper guardrails and supporting technologies and processes. (Featured on SmartCustomerService.com.)
I Read 27 Best-Selling Books on Sales So You Don’t Have To
Skip the long reads and strengthen your sales chops with these top 5 skills
CRM Across the Wire
Smartly.io Launches Ad Ranking
AdRanking provides creative analysis, reporting, and optimization capabilities.
Bizzabo Partners with Brightcove
Strategic partnership enables Bizzabo customers to leverage Brightcove's video for virtual and hybrid events.
Observe.AI to Acquire ScopeAI
Observe.AI is expanding into the omnichannel customer experience market with its ScopeAI acquisition.
Fanplayr Introduces PrivacyID
Fanplayr PrivacyID provides complete user data protection while allowing third-party services through anonymized user identifiers.
Cognigy Launches Insights, a Conversational AI Analytics Suite
The Cognigy Insights analytics suite will enhance the Cognigy.AI platform to make sense of conversational data. (Featured on SpeechTechMag.com.)
MiaRec Releases Integrated Voice Analytics
MiaRec has updated the voice analytics in its call recording, transcription, and quality assurance solutions. (Featured on SpeechTechMag.com.)