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September 01, 2021


Stop Empowering Your Agents

Enabling agents to cross-sell and upsell or move to other channels needs the proper guardrails and supporting technologies and processes. (Featured on


I Read 27 Best-Selling Books on Sales So You Don’t Have To

Skip the long reads and strengthen your sales chops with these top 5 skills

CRM Across the Wire Launches Ad Ranking

AdRanking provides creative analysis, reporting, and optimization capabilities.

Bizzabo Partners with Brightcove

Strategic partnership enables Bizzabo customers to leverage Brightcove's video for virtual and hybrid events.

Observe.AI to Acquire ScopeAI

Observe.AI is expanding into the omnichannel customer experience market with its ScopeAI acquisition.

Fanplayr Introduces PrivacyID

Fanplayr PrivacyID provides complete user data protection while allowing third-party services through anonymized user identifiers.

Cognigy Launches Insights, a Conversational AI Analytics Suite

The Cognigy Insights analytics suite will enhance the Cognigy.AI platform to make sense of conversational data. (Featured on

MiaRec Releases Integrated Voice Analytics

MiaRec has updated the voice analytics in its call recording, transcription, and quality assurance solutions. (Featured on