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June 30, 2008

CRM Featured Articles

Better Web Pages with Google

A new partnership between the search-engine giant and content management systems gives end users a tool for Web-page testing.

Gartner Slows Down the Forecast for the Storage Service Market

A weakened economy leads to a reduced growth prediction, but IBM still remains on top.

Baynote Brings Multichannel Wisdom to the Web

Using customers to benefit customers brings marketing intelligence to a whole new level. Kicks Off a Cloudy Summer

With the launch of Salesforce Summer '08, the on-demand superstar raises the level of discussion about platform-as-a-service, partnerships, and more.

Magazine Features

Lollipop Loyalty

As rewards programs proliferate, your best customers want -- and deserve -- more consideration.


The Best Service is No Service

Fixing problems before they occur.

Pint of View

"Houston, We Have a Problem"

Simple customer management shouldn't be rocket science