CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
August 16, 2021
CRM Featured Articles
COPC Updates Customer Experience Standard
Version 7.0 of the COPC Customer Experience Standard includes new best practices related to digital customer service interactions.
Best Practices to Add Human Elements to Your Automation Strategy
Just because messages are automated doesn't mean they can't be personalized. (Featured on SmartCustomerService.com.)
It’s Time for B2B Suppliers and Buyers to Win Together
B2B organizations need to collaborate with their customers to put value at the center of the customer experience and prove value delivery.
CRM Across the Wire
OpenText Partners with Shutterstock
OpenText users will now have direct access to more than 380 million Shutterstock images from inside OpenText Media Management.
Genesys Adds Automation to Cloud CX
Genesys has added Genesys Predictive Routing, Genesys Web Messaging, and Intent Miner for Bots to the Genesys Cloud CX platform. (Featured on SmartCustomerService.com.)
Influ2 Launches Audience Discovery
Influ2's Audience Discovery helps marketers identify unknown audiences based on their ideal customer profiles.
NICE Acquires GoMoxie
NICE is expanding its self-service capabilities with its GoMoxie acquisition.
Dynamic Yield Launches Experience Email
Dynamic Yield's Experience Email is a unified personalization solution for creating individualized emails with real-time and predictive content.
Indicative Adds Ending Events to Journeys
Ending Events lets Indicative Journeys users see all the actions that let to a consumer decision.