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August 09, 2021
Viewpoints
Payment Security Is the Key to Creating Positive Customer Experience
01 Apr 2021
Customers are more likely to do business with companies that they trust to keep their data secure. (Featured on SmartCustomerService.com.)
Top Takeaways from the Salesforce 2021 Marketing Intelligence Report
05 Aug 2021
Improving visibility into marketing ROI, using data to support business objectives, and examining the role of cross-channel marketing are among the most pressing issues.
Case Studies
Great American Home Stores Shift to Digital
07 Jul 2021
The retailer built its business during the pandemic with LeadsRx
CRM Across the Wire
Splice Relaunches Thrive Survey Platform
05 Aug 2021
Splice's redesigned Thrive platform helps companies collect and act on customer feedback. (Featured on SmartCustomerService.com.)
AWS Launches Amazon Transcribe Call Analytics
04 Aug 2021
Amazon Transcribe Call Analtics lets companies glean insights from customer conversations with a single API call. (Featured on SpeechTechMag.com.)
Formation Secures Patent for Dynamic Offer Optimization
04 Aug 2021
Formations' Dynamic Offer Optimization platform helps companies deliver customized offers at scale.
Terminus Updates Chat Experiences
04 Aug 2021
Terminus Chat Experiences lets companies deploy account-based conversations.
Dynata Acquires inBrain.ai
04 Aug 2021
Dynata is acquiring survey experience platform provider inBrain.ai to expand its mobile-first panels.
Forsta Partners with Rybbon
04 Aug 2021
Forsta and Ryboon team up to allow companies to reward customers for completing surveys.
NICE Launches CXone Smart Assist with Amelia
04 Aug 2021
CXone Smart Assist Powered by Amelia brings conversational AI to customer self-service. (Featured on SmartCustomerService.com.)