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August 09, 2021
Payment Security Is the Key to Creating Positive Customer Experience
Customers are more likely to do business with companies that they trust to keep their data secure. (Featured on SmartCustomerService.com.)
Top Takeaways from the Salesforce 2021 Marketing Intelligence Report
Improving visibility into marketing ROI, using data to support business objectives, and examining the role of cross-channel marketing are among the most pressing issues.
Great American Home Stores Shift to Digital
The retailer built its business during the pandemic with LeadsRx
CRM Across the Wire
Splice Relaunches Thrive Survey Platform
Splice's redesigned Thrive platform helps companies collect and act on customer feedback. (Featured on SmartCustomerService.com.)
AWS Launches Amazon Transcribe Call Analytics
Amazon Transcribe Call Analtics lets companies glean insights from customer conversations with a single API call. (Featured on SpeechTechMag.com.)
Formation Secures Patent for Dynamic Offer Optimization
Formations' Dynamic Offer Optimization platform helps companies deliver customized offers at scale.
Terminus Updates Chat Experiences
Terminus Chat Experiences lets companies deploy account-based conversations.
Dynata Acquires inBrain.ai
Dynata is acquiring survey experience platform provider inBrain.ai to expand its mobile-first panels.
Forsta Partners with Rybbon
Forsta and Ryboon team up to allow companies to reward customers for completing surveys.
NICE Launches CXone Smart Assist with Amelia
CXone Smart Assist Powered by Amelia brings conversational AI to customer self-service. (Featured on SmartCustomerService.com.)