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July 21, 2021
CRM Featured Articles
Zoom to Acquire Five9
Zoom's communications platform will be augmented with Five9's intelligent cloud contact center software.
Measurement Is Key to a Better Digital Customer Experience
Measuring and acting on insights across channels is critical for optimizing digital interactions and customer satisfaction. (Featured on SmartCustomerService.com.)
Building the Cross-Company Customer Experience
Enterprises should not be expected to play the role of middlemen as they hire more and more vendors to address increasing customer experience demands.
CRM Across the Wire
Redpoint Global Launches In Situ Cloud Data Quality Solution
Redpoint Global's In Situ provides cloud-native, real-time data quality and identity resolution.
Sugar Adds Sentiment Analysis to SugarPredict
SugarPredict now uses natural language processing and artificial intelligence to shape next-best action recommendations based on customer emotions.
IFS Acquires Customerville
Customerville's customer feedback platform will be integrated into the IFS Cloud.
Vimeo and TikTok Partner to Help SMBs with Video Ads
The partnership connects Vimeo's creation tools with TikTok Ads Manager.
Quotient Adds Attribution and Self-Serve Capabilities to Quotient Analytics
Quotient's advanced media measurement now allows companies to holistically evaluate campaign performance across channels to impact on sales in near real time.
Semafone Launches SecureWeb+ for Payments on Third-Party Websites
Semafone SecureWeb+ secures payments on third-party merchant websites and CRM systems without compromising PCI DSS compliance.
When Using Emojis, It's Not Enough to Smile
Emplifi research finds the sparkle emoji is the most popular one used by companies on Instagram and Facebook