CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

July 21, 2021

CRM Featured Articles

Zoom to Acquire Five9

Zoom's communications platform will be augmented with Five9's intelligent cloud contact center software.


Measurement Is Key to a Better Digital Customer Experience

Measuring and acting on insights across channels is critical for optimizing digital interactions and customer satisfaction. (Featured on

Building the Cross-Company Customer Experience

Enterprises should not be expected to play the role of middlemen as they hire more and more vendors to address increasing customer experience demands.

CRM Across the Wire

Redpoint Global Launches In Situ Cloud Data Quality Solution

Redpoint Global's In Situ provides cloud-native, real-time data quality and identity resolution.

Sugar Adds Sentiment Analysis to SugarPredict

SugarPredict now uses natural language processing and artificial intelligence to shape next-best action recommendations based on customer emotions.

IFS Acquires Customerville 

Customerville's customer feedback platform will be integrated into the IFS Cloud.

Vimeo and TikTok Partner to Help SMBs with Video Ads

The partnership connects Vimeo's creation tools with TikTok Ads Manager.

Quotient Adds Attribution and Self-Serve Capabilities to Quotient Analytics

Quotient's advanced media measurement now allows companies to holistically evaluate campaign performance across channels to impact on sales in near real time.

Semafone Launches SecureWeb+ for Payments on Third-Party Websites

Semafone SecureWeb+ secures payments on third-party merchant websites and CRM systems without compromising PCI DSS compliance.

CRM Blog

When Using Emojis, It's Not Enough to Smile

Emplifi research finds the sparkle emoji is the most popular one used by companies on Instagram and Facebook