Top Guns (part 1)
the 20 most influential people in CRM in the past year
Top Guns (part 2)
Battle for Dominance
The enterprise CRM suite landscape is changing, led largerly by efforts in integration.
The mid-market is CRM's new land of opportunity--and a heated vendor battleground.
Leading the Niches
Analytics, PRM, and call centers all have notable vendors that support them. But
classic CRM vendors are powerhouses in these markets as well.
Stellar CRM is possible. Here are the stories of five outstanding implementations to prove it.
Leaders of the CRM Pack
Will We Ever Learn?
Attempts to link CRM to September 11 show a terrifying lack of understanding of how and why CRM works.