CRM Cover

August 2001

Magazine Features

Bringing Online Help to the B2B World

The potential for online self-help is largely unrealized in the B2B arena, but with spiraling support costs, that's likely to change.

Graduating With Honors

E-learning provides the users of your expensive new CRM tools the training they need to succeed.

Special Section: Personalization vs. Privacy

Privacy issues won't disappear, but your company can benefit by treating them as a marketing opportunity.

The Givin' is Easy

Donations rise dramatically as the United Way of Greater Toronto takes its fund-raising efforts online.

Washington Confidential: Online Privacy and the Law

Web Extra: Privacy legislation may either derail e-commerce or help get it on track and full of steam.

Working Together

CRM stands poised to take B2B e-marketplace transactions to new levels of collaboration and efficiency. But will marketplaces embrace a new way of doing business?

REAL ROI

Get Your ACT Together

Fully synchronized contact manager puts your papers in order.

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