CRM Cover

July 2001

Magazine Features

Green Thumbs

Your company can reap growing profits hiring CRM-savvy salespeople--ones who know how to cultivate customer relationships.

Help Yourself

After e-mail inquiries overwhelmed software vendor Viewpoint, the company employed the latest in self-help contact center technology. Now customers' questions are answered, and stress levels at Viewpoint are low.

High-tech Companies Practice What They Preach

Many companies, themselves on the cutting edge, are looking for the newest, most productive ways to improve their relationships with customers. They are finding them in solutions that automate relationships via the Web.

Meet Me in Cyberspace

Save time and money on travel and heighten service levels by meeting online with colleagues, customers and prospects.

Reality Check

Mirror, Mirror on the Wall

Tell me... who blew it this time?


Keep the Customer Satisfied

Xelus' product suite helps organizations optimize their service operations.

Training from A to Z

Ingenium tracks employee training wherever it may be--the computer or the classroom.

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