CRM Cover

May 2001

Magazine Features

Taking Stock

Weak stock prices and lower valuations may have some shareholders worried, but businesses continue to invest in their customer relationships.

Do You Hear What I Hear?

With the latest in call center technology, Nailco, a beauty supply company, monitors its agents' performances and improves customer service.

Puttin' on the Ritz

Great customer service involves more than a sentiment. Here's how to build a staff that makes every contact with your company positively memorable.

Tying the Knot

Is lifetime customer value the key to long-term profitability, or a numerical mirage?

REAL ROI

Blue Martini Lunch

The customer interaction system from Blue Martini lets you wine and dine your e-customers.

Support the People

PeopleSupport gives e-businesses the tools to meet customer expectations.

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