CRM Cover

March 2000

Magazine Features

When Privacy Means Business

Ignoring data privacy issues puts your bottom line at risk.

A Winning Proposal-- Customer Interaction Awards

Blue Cross and Blue Shield of New Hampshire's InfoBuilder solution streamlines the proposal process.

Reality Check

Something About Mary

What does CEO Mary Coleman's departure mean for ERP-cum-CRM vendor Baan? Hint: It ain't good news.


Add It Up

Hyperion's Essbase server helps organizations combine and analyze data.

Lend It, Don't Spend It

Online mortgage lender DiTech is cutting costs and boosting profits with marketing automation software.

Share and Share Alike

Clientele lets everybody in on important customer interactions.

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