The New Roles of Customer Service Outsourcers
Labor rates are no longer the main concern as companies consider outsourcing their contact centers.
The Evolution of the MBA
What business schools are doing to better prepare your future employees.
Retailers Bring the Digital Experience In-Store
Using smartphones, tablets, and creative displays, retailers can give consumers the best of both worlds.
4 CRM Data Trends to Address
To collect valuable insight, organizations must tackle a few emerging data trends.
WFM Growth Brings Choices and Challenges
For some companies, ease of use is winning out over functionality.
The Tipping Point
Turning the Customer Experience Tide
The risk and opportunity of promising seamless customer experiences.
Use Desktop Analytics to Improve Your Servicing Environment
Adoption of these solutions is poised to take off over the next few years.
Pint of View
The Physics of CRM
Newton was even more right than he knew.
The Rise of Empathy
Six steps for understanding your customers.
The 6 Types of Twitter Conversations
Social Media Research Foundation takes a social snapshot.
Push Notifications Help Keep Customers Close
Consumers like receiving notices, but companies need to use them cautiously.
Mobile Sales to Represent Half of E-Commerce by 2018
Retailers need to focus on mobile user experience and responsive design to capitalize on growth.
Microsoft Dynamics Convergence: Microsoft Homes in on Customer Centricity
Convergence keynote speaker says businesses that serve customers best are P2P (people-to-people).
Moving Toward Agile Selling
Today's sales professionals must be quicker thinkers and learners.
Snapfish Finds Live Chat a Snap for Customers and Agents
Photo-sharing site uses Live Person to help members with design projects.
Postwire Seals the Sales Process for StandUpPouches.net
Sales enablement technology helps answer questions for custom orders.
URX Drives Repeat Traffic to SeatGeek's Mobile App
Ad retargeter helps ticket aggregator's ad click-through rate rise to triple the industry average.