10 Social Customer Service Tips
New channel interactions don't have to be complicated.
The Future of Email Marketing
Along with mobile, new tools and technologies are changing email marketing—is your brand ready?
Sales Management Tools and Trends to Watch
How to transform selling through coaching, collaboration technology, and sales analytics.
Should You Offer Social Customer Support?
Despite its limitations, progressive organizations are leveraging social media as part of an omnichannel customer service strategy.
Exploring the Role of Cloud-Based Contact Center Solutions
Adoption is growing, but concerns remain.
The Tipping Point
Surviving and Thriving in a Switching Economy
Five tips for retaining customers.
CRM in the Age of Customer Engagement
When definitions are in flux, flexibility is key.
Pint of View
Pull the Plug on Customer Care
Communication is good, overkill is not.
The Six Golden Rules of Customer Experience
Providing good service is not rocket science.
Voice of the Customer
Drive CX Initiatives with Journey Mapping
Gain a fresh perspective by understanding the paths your customers take.
Victoria's Secret Uncovers Gender Buying Differences
Pricing and sales differ when men buy gift for women.
Augmented Reality Is a Real Marketing Tool
Generating roughly $300 million in 2013. AR apps are catching marketers' attention.
Card-Linked Marketing Delivers Personalization
Merchants and banks tie sales to past purchase behavior.
Building Brand Loyalty (Video Interview)
Turn your customers' passion into a long-lasting brand relationship.
E-commerce Parachutes into Stores with Pop-up Shops
Online retailers gain new customers and drive sales with limited-time offerings.
Law Firms Make the Case for CRM
Sixty-three percent of firms plan additional investments in 2014, LexisNexis research finds.
Lattice Engines Helps Mindjet Identify Top Prospects
Software collaboration sales team focuses on highest quality leads with Lattice's Predictive Lead Scoring.
IVR Is the Right Prescription for a Native American Health System
Muscogee Creek Nation's Enacomm solution overcomes the challenge of spiking call volumes.
Toyota Targets Its Social Media Campaign with Social Syndication Hub
SimpleFeed's predictive publishing capabilities deliver a 53 percent lift in engagement