October 2024
Magazine Features
Equipping the Gen Z Employee
Erik J. Martin //
01 Oct 2024
What the newest employees want from the CRM systems their bosses insist they use.
Advertisers Embrace a Side Hustle
Phillip Britt //
01 Oct 2024
Demand-side and supply-side integrations benefit the entire ad ecosystem.
Voice AI Joins the CRM Conversation
Phillip Britt //
01 Oct 2024
Integrating voice technology, conversational AI, and CRM systems can vastly improve the customer journey.
Reality Check
GenAI: Reaping the Benefits and Navigating the Challenges
Donna Fluss //
03 Oct 2024
The technology is well on its way to being a contact center fixture.
Customer Experience
The AI Endgame Is Decision Automation
R "Ray" Wang //
01 Oct 2024
Insight
Required Reading: Sales Take Place Below the Surface
Leonard Klie //
01 Oct 2024
The tech buying process involves emotion-based decisions.
REAL ROI
DevriX Boosts Traffic for Arms Directory
Phillip Britt //
01 Oct 2024
Firearms website grows with DevriX's digital marketing expertise.
Sailebots Produce Leads for City Wide
Phillip Britt //
01 Oct 2024
The building services franchisee boosts interest with Sailes.