The Best CRM Software, Solutions, and Innovators: The 2023 CRM Industry Awards
Our 22nd annual awards recognize the vendors and innovators that shone the brightest in the past year.
The Best CRM Software and Solutions: The 2023 CRM Industry Leader Awards
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
Five Top Innovating CRM Companies for 2023: The CRM Conversation Starters
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
The Best Enterprise CRM Software and Solutions: The 2023 CRM Industry Leader Awards
The Best CRM for Midsize and Small Businesses: The 2023 CRM Industry Leader Awards
The Best Contact Center Infrastructure: The 2023 CRM Industry Leader Awards
The Best Contact Center Interaction Analytics: The 2023 CRM Industry Leader Awards
The Best Workforce Engagement Management (WEM): The 2023 CRM Industry Leader Awards
The Best Contact Center Outsourcing: The 2023 CRM Industry Leader Awards
The Best Business Intelligence and Analytics: The 2023 CRM Industry Leader Awards
The Best Customer Data Platforms (CDPs): The 2023 CRM Industry Leader Awards
The Best Marketing Automation Software and Solutions: The 2023 CRM Industry Leader Awards
The Best Sales Force Automation (SFA) Software and Solutions: The 2023 CRM Industry Leader Awards
The Best E-Commerce Platforms: The 2023 CRM Industry Leader Awards
ChurnZero Makes Customer Success Priority No.1: The 2023 CRM Conversation Starters
DoubleVerify Is Making Advertising Safer for All: The 2023 CRM Conversation Starters
Meta Threads Together Some Serious Business Tools: The 2023 CRM Conversation Starters
OpenAI and Its ChatGPT Upended Everything: The 2023 CRM Conversation Starters
UserTesting Turns Feedback Into Human Insight: The 2023 CRM Conversation Starters
The Tipping Point
Where Should CX Leaders Spend Their Budgets in 2024?
Amid a decline in customer experience quality, leaders will need to demonstrate value.
Workforce Management for the 21st Century: Helping Deliver a Great CX
With a big assist from AI, these solutions are delivering better experiences for customers and employees.
A Call for Boldness in Customer Service
Can you dare to be so good you make yourself obsolete?
Spatial Computing: The Power to Transform CRM
AR/VR is already making inroads with consumers, and CRM won't be far behind.
35 Percent of CROs to Establish a Generative AI Team Within Two Years
Generative AI will democratize, accelerate, and enable buyer-centric messaging, Gartner reports.
62 Percent of Customer Service Handoffs Are High-Effort
Transitions between self-service and assisted channels lead to worse CX outcomes, Gartner finds.
Conversational AI Spending in Contact Centers to Rise
Gartner eyes huge spending increases this year and next on conversational AI and digital assistants.
Marketers Need Generative AI Guardrails
Forrester warns that generative AI can't be unleashed without human supervision.
Required Reading: Ad Agencies Need a Radical Makeover
Fees should be based on quality and quantity rather than hours.
Sales Challenges Remain Consistent
There's been little change in sales priorities and problems over the past four years, RAIN Group finds.