Putting Your Business to the Text
Now's the time to integrate third-party messaging into your customer service channel mix.
Sales Presentation Tools Evolve to a Go-to-Customer Approach
Sales meetings look different today, but enough tools exist to help design content for them.
Tools Can Now Uncover Real-Time Customer Behavior
Companies can respond in real time when they know what customers will do in real time.
With All the Tools Available, You Only Have Yourself to Blame for Poor Service
Many customers (like me) are not shy about expressing their displeasure with companies when they fail to meet expectations.
The Genesis of AI for Sales Suites
Sales organizations are looking to artificial intelligence to tackle an array of challenges.
The Tipping Point
Optimizing CRM Will Increase Revenue Velocity
Companies are increasingly feeling the need for speed
CX and the Need to Nix the Metaphor of War
When we stop thinking of customers as enemies to be ‘targeted', collaborative possibilities arise.
The Last Line
Oh, Paw-lease: Canines, CRM, and CX
As any pet owner will tell you, dogs have opinions. Perhaps even on customer experience?
You Can’t Duck the Metaverse
And you shouldn't want to: This is where your customers will go next.
Customers Increasingly Research Companies on Third-Party Sites
Customer service leaders should evaluate outside sources of information, Gartner urges.
CX Programs Must Look Beyond the Initial Sale
Gartner finds that focusing only on the path to purchase cannot drive CX outcomes,
Forrester Answers the 10 Questions for Closing the Customer Loop
Following up with consumers who offer feedback doesn't have to be difficult.
The New Marketing Is a Cognitive Process
Savvy marketers are turning to brain science to learn how to appeal to customers on a new level.
Voice Assistants Still Underutilized for Business
Despite widespread availability, companies and customers aren't interacting with them.
Shoe Carnival Walks Away with Better Feedback
The shoe retailer is able to respond to issues faster with Verint solutions.
Zenoti Lets Birds Barbershop Soar
Zenoti Marketing & Sales brings customers and revenue back to the salons.