April 24-26, 2017 | Washington Marriott Wardman Park


The Customer Solutions Expo combines the CRM Evolution, Customer Service Experience, and SpeechTEK showcases. This central gathering place features the leading sales, marketing, customer service, and speech recognition solutions. The 2017 Customer Solutions Expo is the perfect opportunity to meet with C-level executives, industry pioneers, and the technology gurus who help you do your job better. Access to the Expo is included with all registration pass options. 

Expo Hours  

Monday, April 24 | 5:00 p.m. - 7:00 p.m.
Grand Opening Reception 

Tuesday, April 25 | 10:00 a.m. - 5:30 p.m. 

Wednesday, April 26 | 10:00 a.m. - 1:00 p.m.   

Diamond Sponsor

Booth 401


Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

Platinum Sponsors

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Microsoft Dynamics 365, our next generation of intelligent business applications, unifies CRM and ERP with purpose-built applications that work seamlessly together, allowing your organization to transform to meet customer needs and capture new opportunities.

See our listing in the Source Book


SAP Hybris solutions provide omnichannel customer engagement and commerce software that allows organizations to build up a contextual understanding of their customers in real time, deliver a more impactful, relevant customer experience, and sell more goods, services and digital content across every touch point, channel and device. For more information, visit www.hybris.com.

Booth 301


Thunderhead’s intuitive ONE Engagement Hub joins up web, mobile, high street and contact centre customer experiences, connecting them with your existing CRM system, giving you a multi-dimensional view of all your customers. It allows you to act on an individual customer’s needs in real-time. Effortless engagement just got personal.

Gold Sponsors

Act-On is a marketing automation platform that delivers innovation to empower marketers to do the best work of their careers. Act-On is the only integrated workspace to address the needs of the customer experience, from awareness and acquisition, through retention and loyalty. With Act-On, marketers can drive better business outcomes and maximize CLV. 

Aspect provides brands around the world with the industry’s most innovative set of customer engagement capabilities for interaction management, campaign management and workforce optimization.  Aspect is the only provider of a Natural Language Understanding (NLU)-based intelligent self-service solution for developing, deploying and analyzing text-based customer service bots that fully integrate into the entire customer engagement ecosystem.

Booth 313


Bpm'online is a global provider of process-driven CRM for marketing, sales and service. The beauty and the core value of bpm'online products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Today, the company serves thousands of customers worldwide. Please, visit www.bpmonline.com to learn more.

Booth 305


Serving 5,000+ sales professionals from firms with over $700 billion in total market capitalization, Dial-A-Note is the premiere voice to CRM solution. Simply dial, dictate and Dial-A-Note deposits the information directly into your CRM. Drop downs, check boxes and other unique fields are quickly filled out. Dial-A-Note ensures meeting note entry is fast, accurate and complete.

Booth 303


Introhive's Relationship Data Science platform for CRM drives user adoption and increases a sales team's efficiency. Data automation increases productivity and improves accuracy and completeness of data in CRM. Introhive helps companies better understand relationships with their clients and prospects - accelerating sales and increasing client retention.

Plus is a leading technology consulting and implementation organization built on making lasting relationships with our employees, clients, and community. We specialize in CRM, custom application development, business intelligence, platform services, security, and staffing, with experts in each practice providing a complete solution.

Booth 405

Rapid Technologies

As a Salesforce consulting partner, Rapid Technologies provides expert implementation services, support and training for the industry-leading CRM solution.  Founded in 1996, Rapid Technologies' highly regarded consulting practice has developed a best practices implementation approach in delivering our Salesforce services.  Please visit www.raptek.com to learn more. 

Vedicsoft offers CRM, ATS, and ERP solutions, with Location and Mobility Analytics, to fuel sales, increase customer lifetime value, and streamline operations. Our solutions deliver actionable business insights, realtime engagement, and individualized experiences for customers, candidates, and users. We leverage industry leading partner technologies from SugarCRM, Extreme Networks, and QlikTech.

Booth 407


W-Systems, a SugarCRM Elite Partner offers its clients a winning combination of process design, application customization, data and application integration, installation, training, and support. Ask us about our Sugar enhancements: wCare, wDocs and DocuSign Document Automation, and our wMaps integration to Microsoft Bing Maps.

Corporate Sponsors

Booth 215


Clarabridge’s customer experience management solution helps hundreds of the world’s leading brands put customer feedback to work. Our SaaS solution is the most comprehensive offering for omni-source listening, accurate customer and text analytics, and real-time, guided action. The result: better customer experiences. For more information, visit www.clarabridge.com.

Infor Customer Experience suite delivers purpose-built sales and marketing solutions to help organizations drive exceptional customer experience. A customer-centric strategy is critical to ensuring individualized and always-on service that your customers expect.  Visit www.infor.com/cx to learn how you can deliver on this strategy throughout the entire customer journey.

Exhibiting Companies

Booth 409

ISM, Inc.

Since 1985, ISM has created customer-centric strategies for organizations worldwide. Their unique methodology combines strategic vision with powerful technologies and a structured approach to deliver strategies that lead to optimized customer experiences, improved customer service, better-calibrated marketing messages, and increased customer acquisition, retention, and growth.

Booth 402


Zoho is the operating system for business - with all the necessary applications to run a business entirely from the cloud. Zoho offers applications for marketing, sales, customer support, finance and human resources. Over 25 million users around the world rely on Zoho every day to run their businesses - including Zoho itself.

Co-Located With

Diamond Sponsor

Platinum Sponsors

Gold Sponsors

Corporate Sponsors

Monday Keynote Lunch Sponsor

Tuesday Keynote Lunch Sponsor

Media Sponsors

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