Companies say double-entry smackdown will improve efficiencies.
Daily News,
Posted 05 Jan 2012
TechnoCom's LocationSmart technology enhances hosted IVR offering with location intelligence.
Daily News,
Posted 12 Oct 2011
New communication platform links retail pharmacies to customers.
Daily News,
Posted 05 Oct 2011
Next-generation customizable digital signage virtual assistant solution greets customers.
Daily News,
Posted 07 Jul 2011
The solution combines many social media and customer service tools in a single offering.
Daily News,
Posted 27 Apr 2011
New Veeva iRep application satisfies the pharmaceutical industry's appetite for the fast-growing computing device.
Daily News,
Posted 11 Jan 2011
A study by Performics and ROI Research indicates that customers are talking all across the social Web — about brands in verticals ranging from automotive to travel.
Daily News,
Posted 22 Oct 2010
The execution of live chat can make or break the conversion.
Viewpoints,
Posted 05 Oct 2010
Oracle OpenWorld '10 — Day 2: The latest version of the company's software-as-a-service application adds modules for "best-in-class" marketing and business planning as well as a preview of CRM technologies to come.
Daily News,
Posted 22 Sep 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Daily News,
Posted 07 Aug 2010
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
Daily News,
Posted 29 Jul 2010
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Daily News,
Posted 25 Jul 2010
The mega-vendor makes a handful of CRM announcements and heads into two new verticals.
Daily News,
Posted 14 Apr 2010
Get customers involved in your decision-making with on-demand enterprise content management.
Viewpoints,
Posted 31 Mar 2010
The purchase allows the life sciences CRM vendor to increase the breadth of its OneKey healthcare data.
Daily News,
Posted 30 Jan 2010
The social business software provider buys a social media monitoring company and plans to extend social insight across the entire enterprise.
Daily News,
Posted 15 Jan 2010
Site satisfaction calls for improvement as customers increasingly look online for information about their health.
Daily News,
Posted 21 Dec 2009
The company's latest on-demand solution looks to ease the challenges online marketers face today.
Daily News,
Posted 03 Nov 2009
With StayinFront EdgeRx, The vendor diagnoses a new hosted CRM version for its life sciences customers.
Daily News,
Posted 27 Oct 2009
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