| Articles: Transportation |
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Don't let distance infringe upon effective leadership.
Viewpoints,
Posted 16 Feb 2010
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Daily News,
Posted 12 Jan 2010
Gartner CRM Summit '09, Day 2: Analyst Gene Alvarez emphasizes the strategic importance of expanding e-commerce with the power of Web 2.0 technologies.
Daily News,
Posted 17 Sep 2009
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
Daily News,
Posted 02 Sep 2009
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
Insight,
Posted 01 Sep 2009
SpeechTEK 2009: At CRM Evolution's sister show, a Continental Airlines executive boasts of her industry's only interactive-voice check-in.
Daily News,
Posted 28 Aug 2009
One industry analyst believes the move is the biggest business process outsourcing market shakeup in the last six to 12 months.
Daily News,
Posted 25 Aug 2009
Companies, customers, and industry visionaries honored for successes in the CRM marketplace over the previous 12 months.
Daily News,
Posted 24 Aug 2009
Former competitors combine, aiming to be the largest provider of mobile business applications.
Daily News,
Posted 18 Aug 2009
Think you know the score? Guess again.
Web-Only Bonus Articles,
Posted 01 Aug 2009
Not every marketing effort includes a campaign-specific Web address -- but some of the ones that do aren't doing a very good job of connecting to the main brand.
Insight,
Posted 01 Aug 2009
Lithium Technologies' new suite, launched today, looks to unite traditional CRM and the social Web.
Daily News,
Posted 15 Jul 2009
Forget money: Trust, transparency, and value represent today's social currency.
Insight,
Posted 01 Jul 2009
Antenna's latest acquisition puts the company in a position to capture an even greater share of the growing market for mobile middleware.
Daily News,
Posted 22 Jun 2009
Latest report from Forrester's "Designing for Gen Y Series" examines one of four approaches for engaging with Gen Y on the Web.
Daily News,
Posted 19 Jun 2009
Research by Strativity Group shows that higher investments in customer experience result in lower attrition and higher referral and customer satisfaction rates. Cutting back is not an option. "The race is on," says Lior Arussy, president of Strativity Group.
Daily News,
Posted 13 Jun 2009
The vendor's packaged solutions target three specific pain points in the contact center.
Daily News,
Posted 22 May 2009
The launch of Performance Manager aims to automate computer maintenance and reduce the number of calls to the service desk.
Daily News,
Posted 22 May 2009
The independent market research firm releases its fifth annual WizKids report, themed around operational excellence.
Daily News,
Posted 20 May 2009
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Companies: Transportation
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