| Articles: Transportation |
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destinationCRM 2008: A roundup of our reporting during this year's conference.
Daily News,
Posted 21 Aug 2008
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
Daily News,
Posted 20 Aug 2008
A three-phase approach to reaching social media maturity.
Reality Check,
Posted 01 Aug 2008
Influencing an influential audience.
Viewpoints,
Posted 22 Jul 2008
Customer expectations are getting higher and higher and companies that don't respond "risk becoming irrelevant and, ultimately, obsolete," according to Accenture.
Daily News,
Posted 08 Jan 2008
Carriers announce the latest attempt to provide broadband Internet access to airline passengers.
Insight,
Posted 01 Oct 2007
A recent report reveals that passengers are dissatisfied. Airlines--and all industries--need to take note and plan accordingly.
Daily News,
Posted 06 Aug 2007
J.D. Power cites people and process as the key factors for success in its 2006 North America airline study.
Daily News,
Posted 29 Jun 2006
A study by the Luxury Institute rates the top car rental companies in various categories, including a company's ability to deliver on its promises.
Daily News,
Posted 09 May 2006
Secret of My Success,
Posted 01 Dec 2005
Edmonton Airport installed IP-based technology to manage its phones, also helping safety levels and improving customer service.
REAL ROI,
Posted 01 Nov 2005
Marketers need to better understand and target the offline audience without trying to change its behavior.
Daily News,
Posted 11 Aug 2005
With significant contributions from the healthcare, transportation, utilities, and banking industries, outsourcing is expected to grow at a CAGR of 3.3 percent through 2009.
Daily News,
Posted 11 Aug 2005
Insight,
Posted 01 Jun 2005
Low-fare carriers fill the top tier of a recent survey--industry performance declines overall, but more bodies are in the seats.
Daily News,
Posted 04 Apr 2005
A new report highlights the unique role telecommuting agents play in the rapidly changing call center workforce.
Daily News,
Posted 30 Dec 2004
Improving what your most outspoken worker says to your customers.
Viewpoints,
Posted 18 Oct 2004
New York's MTA needed a straightforward, customer-friendly system to to communicate with customers.
Secret of My Success,
Posted 01 Apr 2004
Industry executives answer the question, Is it necessary to estimate a customer's lifetime value to determine their true profitability?
Daily News,
Posted 30 Mar 2004
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Companies: Transportation
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