IntelliTask promises to help travel managers prioritize bookings and saves customers time and money.
Daily News,
Posted 12 Aug 2011
Technology, not philosophy, has changed consumers' expectations
Daily News,
Posted 10 Aug 2011
A new study shows customers are uncomfortable and inconvenienced.
Daily News,
Posted 31 May 2011
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
Daily News,
Posted 09 Mar 2011
Fourteen percent of the world's population belongs to at least one coalition loyalty program.
Daily News,
Posted 25 Feb 2011
After years of unfulfilled promise, CRM and mobile technology are finally making a move.
Magazine Features,
Posted 03 Jan 2011
Web 2.0 Expo '10 — Day 2: A keynote presenter reveals how data can help modern companies overcome their "used-car salesman" personas.
Daily News,
Posted 01 Oct 2010
An eruption of volcanic ash leads to an eruption of service mistakes.
Customer Centricity,
Posted 11 Aug 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Daily News,
Posted 07 Aug 2010
CRM Evolution '10 — Day 1: Beagle Research Group founder Denis Pombriant details the three economic challenges that will forever alter CRM.
Daily News,
Posted 02 Aug 2010
Forrester Customer Experience Forum '10: Forrester Research Unveils its Voice of the Customer Award winners
Daily News,
Posted 29 Jul 2010
In an effort to provide better predictive analytics, Pitney Bowes pulls out its checkbook.
Daily News,
Posted 25 Jul 2010
The new GoMo Wallet aims to put commerce and transaction functionality in the hands of mobile carriers.
Daily News,
Posted 15 Jun 2010
Don't let distance infringe upon effective leadership.
Viewpoints,
Posted 16 Feb 2010
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Daily News,
Posted 12 Jan 2010
Gartner CRM Summit '09, Day 2: Analyst Gene Alvarez emphasizes the strategic importance of expanding e-commerce with the power of Web 2.0 technologies.
Daily News,
Posted 17 Sep 2009
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
Daily News,
Posted 02 Sep 2009
How United Airlines learned that customer dissatisfaction + social media = a first-class pain.
Insight,
Posted 01 Sep 2009
SpeechTEK 2009: At CRM Evolution's sister show, a Continental Airlines executive boasts of her industry's only interactive-voice check-in.
Daily News,
Posted 28 Aug 2009
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